Sumit Gupta Email & Phone Number

London, GB

London, England, United Kingdom

London, United Kingdom

• Leading the delivery for portfolio of Telcom accounts in UKI and protect & farm business relationships of a commercial value of up to $25 M per annum. Key accounts included (OneWeb, Vodafone Business (Cable &.
• Built & nurtured CXO relationship for One Web, Vodafone Business, IHS and Colt
• Signed a $75M IT Services 5-year deal with an Enterprise B2B Telco customer
• Accountable for P&L and CSAT for the portfolio
• Affected a complete turnaround in CSAT (From 3/7 to 6.5/7) and NPS (Detractor to Promoter) in 9 months after taking over the portfolio.
• Accountable for management of all aspects of the programme from Governance set up, stakeholders management, Benefits realisation, Budget & Costs, Schedule and KPIs

Sevenoaks, UK

 Responsible for telecom delivery projects & programmes in BT Global Services – Market facing unit & BT Technology – Integration platform (Catering to all BT LoB’s) Responsibilities & Achievements  Built & nurtured CXO relationship for BT Global Services & BT enterprise (CEO & MD Level) Accountable for ensuring the successful execution of customer.

London, United Kingdom

• Responsible for Telecom Engagements in CRM, Portal & B2B space
• Region: UK & Continental Europe
• Managing a portfolio of approximately $ 18-20 Million with P&L Responsibility
• Accountable for ensuring the successful execution of customer engagements in the region.
• As a regional leader I am also responsible for sales enablement functions which comprises of presales, solutioning and delivery across Europe
• IT Programme delivery for launch of iD Mobile brand for Dixons Carphone

Sevenoaks, UK

• Customer facing accountability for Integration and B2B, team size of 250 handling more than 15 components, supporting 4 market facing units, 8 Delivery Hubs
• Programme Manager in BT Integration & B2B Platform for applications delivered by Tech Mahindra Ltd which includes all B2B gateways and Strategic Mainframe Encapsulation and Publish Subscribe systems
• Delivery responsibility for more than 20 major and upto 50 minor e2e releases per year using Agile Scrum Methodologies
• Responsible for Partner Enablement Management for more than 550+ trading partners of B2B via the B2B gateways
• Managing a distributed team over Belfast, Sevenoaks, Mumbai, Pune and Bengaluru
• Responsible for Tech Mahindra sales and pre-sales in Integration and B2B area

Sevenoaks, UK

• Managing Design, Delivery, Partner Enablement Services and Application Support for highly complex and high volume B2B gateways
• Business Critical Systems include B2B gateways (eBXML, Webservices, FTP, email, Rosettanett) gateways for all BT MFUs / LoBs
• Application Support responsibility for highly critical business applications on 24x7x365 basis. one of which include Openreach B2B gateway which is the backbone of UK Telecom Industry (90% of UK will be unable to place.
• Application Support for complex and high volume applications. B2B Gateways had a combined customer/supplier base of 550+ with 3.5 million transactions a day
• Responsible for funding agreements, resource agreements, Billing of both Time and Materials as well as Fixed Price contract
• Managing a peak team size of 110+ people distributed over 5 geographical locations Includes delivery of projects using Axway SGI, Oracle B2B and WLI technologies

Master Of Business Administration (Mba), Finance And Systems, A+

Activities and Societies: Elected Rep in IIT Council. Member of Placement committee

Bachelor Of Engineering (Be), Mechanical Engineering, A+

Activities and Societies: Council Member of IEEE Chapter; Elected Photography club secretary (Elected by electoral college of MIT Student.