As the Operations Manager at Spring Sun LLC, an IT staffing company established in 2013, I oversee the smooth execution of recruitment and staffing processes, ensuring alignment with the company’s core focus on IT Staffing, AI Solutions, and Data Engineering. With over 6 years of industry experience, I manage recruitment teams, streamline operations, and implement policies that improve client satisfaction and operational efficiency. My role includes optimizing recruiting strategies, enhancing onboarding processes, and maintaining compliance with industry standards, all while driving results to meet business objectives in the rapidly evolving tech landscape.

IntellectFaces is a rapidly expanding IT and managed services company providing federal and commercial customers with innovative solutions including Artificial Intelligence, Machine Learning, Deep Learning, Enterprise Digital Transformation, Cyber Security, Agile/DevSecOps, RPA and Cloud Strategy and Migration. Our team comprises of expert data scientists, data engineers, and business and technology consultants who evaluate solutions for complex problems and make data driven business decisions. Our field of expertise spreads its claim in key horizontals such as Finance, Operations, Marketing, Risk and Supply Chain. Our partners vary across multiple industrial verticals with the leading organizations in all areas.IntellectFaces strives for quality and excellence and delivers the end results on expected timeline for a better customer bond.

SGS Technologie is a rapidly expanding IT consulting organization chartered to provide a wide range of information technology and high quality consulting services. We excel in placing Certified IT Professionals. Professionals who consistently exceed our clients' needs for teamwork, personal responsibility, innovation and business process engineering. SGS has one of the top IT Staffing and Consulting process. SGS uses RAFT (Resource Acquisition Follow up Tool) and VMS (Vendor Management System) for its IT Staffing and Resource follow up Program. Headquartered in Jacksonville, Florida and with branches in Virginia and Texas SGS is a constantly expanding Software company that offers Web development and Professional IT Consulting services. IT Recruitment Process and Responsibilities • Experience working on finding Full time employees and contractors for our direct clients.• Coordination with team leads, managers to determine staffing needs• Screening resumes from job boards and social media.• Performing phone interviews and face time or Skype call (if required) with candidates• Negotiate hourly rates/ salary and benefits.• Coordinating client interviews with the sales team/ accounts managers• Following up on the interview process status• Maintain relationships with active and passive candidates.• Maintaining a good database of consultants in different technologies.

US Mortgage Tax OperationsPosition SummaryThe Property Tax Specialist plays an important role in the organization by performing a number of activities related to the company’s Escrow functions. The role is responsible for providing timely and accurate analysis of Tax Amount Reporting (TAR) and preparing manual payments of property tax bills in compliance with the guidelines established by investors, company, state and federal regulations. The Tax Servicer resolves delinquent taxes on escrowed and non-escrowed loans, and re-analyzes escrow accounts when significant tax adjustments are made.Responsibilities• Review, research and resolve issues related to property taxes, including problems with tax collectors and title companies.• Run and review reports to identify and resolve issues with missing legal descriptions, discrepancies, lien changes or duplicate tax IDs.• Maintain/set-up new tax payees and audit tax information to ensure data integrity between internal systems and tax service.• Obtain reimbursements of tax penalties from different sources, and process reimbursements of third party claims.• Process tax refunds, research/resolve tax inquiries from consumers, internal departments, and branches.• Respond to consumer calls, correspondence, and emails related to taxes in accordance with investor guidelines.• Perform all tasks in compliance with applicable regulatory standards, guidelines, and rules established the company, investors, state and federal regulatory authorities, and local ordinances.• Provide productivity summary on a weekly and month-end basis.• Follow Guild’s information security policies at all times.

• Support the definition of processes and policies, supply business rules and procedures, and communicate the contexts in which the rules, processes and polices are applied• Accurately represent their business units’ needs to the project/program team• Validate the requirements and deliverable that describe the product(s) or service(s) that the project/program will produce• Bring information about the project/program back to the customer community• Provide input for the design and construction of test cases and scenarios, and may also validate executed test results• Provide input into and/or create and execute user documentation and training material• Test the product(s) or service(s) towards the end of the project/program (user acceptance testing), using and evaluating it for accuracy and usability, providing feedback to the project/program team• Guide other professionals on the project/program to ensure the content is accurate• Resolve issues relevant to project/program deliverable(s) within their area of expertise• Obtain or provide approval for changes to rules, processes and policies

I will be responsible for evaluating, testing, validating, and documenting all internal and external software Quality Analysis, Call Monitoring, Feedback, App Support and Domestic Voice Support.Finding Process gab area and Giving Process Improvements,Auditing both Voice and NON Voice data

Install software, modify, and repair hardware and resolve technical issues affecting customer in a timely fashion to maintain customer satisfactionIdentify and break down problems using structured problem resolution approach, and works with network specialists, application developers, and security specialist to migrate and resolve IT related problems.Provides desktop support for deployment and security remediation function for Mac OS, Windows 10 and Microsoft Server 2012,2016.Assist with Active Directory Password ResetsTroubleshoot Office365 applicationsProvides Asset Inventory Support to include conducting physical inventory; scheduled and random electronic inventories; receiving and transfer of property, and process equipment for excess and disposition.Assist with reimaging and migration effortsInstalls, troubleshoots, and maintains an extensive variety of products and equipment.Administer encryption services to include managing tools application servers; laptop encryption and providing password recovery assistance.Provides support and assistance for videoconferencing and audio/video OEM to include troubleshooting system problems, setting up presentation devices and ensuring functionality with other systems.Ensures IT services are rendered/tested for telework users using VPN and CITRIX services.