Paththinikuttige Anthony Nonis Email & Phone Number

Sri Lanka

• Accountable for the recruitment, training and direct management of personnel, maximised productivity through ongoing performance monitoring and review
• Executed HR policies including sickness/absence monitoring and reduction; conducted staff 1-2-1s and appraisals, implemented performance improvement plans to enhance staff productivity
• Regularly analysed workload and team productivity to plan resources to ensure efficient departmental delivery
• Supported with high level decision making by performing analysis of online channels and market segment reviews
• Applied commercial thinking to negotiate with Travel Agents and Tour Operators to secure high value contracts
• Enhanced awareness of the company by attending conferences and industry events to network and promote company

• Identified and cultivated partner alliances that aligned and supported growth and market expansion; created detailed account plans to track partner progress and achievement to revenue and milestone goals
• Recognised for strong commercial awareness, with the ability to identify growth opportunities, identified strategic growth sectors to increase and stabilise turnover
• Drove contract negotiations, including modelling impact on revenue and product margins
• Developed and managed a high performing team, continuously raised the bar and managed performance using best performance tools
• Identified training and development needs through job analysis, appraisal schemes and regular 1-2-1s
• Resolve operational issues on a daily basis to promote an environment of excellent customer service

• Managed and developed a team of 300 employees across all shifts through a variety of motivational and analytical techniques
• Owned objectives setting, coaching and performance monitoring staff
• Continuously monitored all activities to ensure the smooth running of all ground service activities for Sri Lankan Airlines as well as other airlines, including passenger check-in, departure control, and airside.

Kuwait

• End to end management for the Sri Lankan Airlines airport operations for nine scheduled flights a week into Kuwait
• Achieved financial objectives by monitoring annual budget, scheduled expenditures, analysed variances, and initiated corrective actions
• Drove customer service by creating strategies to significantly reducing customer complaints with the aim of delivering zero customer complaints
• Served as Acting Country Manager tasked with managing administration, sales and marketing in Kuwait

Sri Lanka

Sri Lanka