Sumithra E Email & Phone Number

United States

● Operated a cash register and accurately processed payments, returns, and exchanges.● Performed opening and closing procedures, such as counting cash registers and restocking.● Built and maintained positive working relationships with co-workers.● Demonstrated excellent customer service skills while interacting with customers in a friendlymanner.● Accurately processed customer payments using cash, credit cards, and checks.

United States

● Led small group and individual instructional sessions.● Promoted a positive learning environment, making learning fun and helping children feel safe.● Assisted in the delivery of instruction according to IEPs or 504 Plans by providing one-on-one orsmall group assistance as needed.● Maintained an organized system for tracking student data and progress towards goals.● Demonstrated patience, compassion, and empathy in various situations.● Developed and maintained positive relationships with students, promoting positive attitudestoward learning.

United States

● Assisted teachers in developing lesson plans for special education classes.● Collaborated with other educational professionals to plan and implement individualized studentprograms.● Adapted instruction methods based on individual needs while still meeting curriculum objectives.● Created an engaging learning environment through use of interactive teaching techniques.● Conducted small group sessions with struggling learners to provide additional support.● Developed individualized instruction plans based on each student's specific needs and abilities.● Participated in training and learning activities to improve skills development.

Chennai, Tamil Nadu, India

Developed and implemented comprehensive training programs to improve employeeperformance and increase customer satisfaction.● Recognized areas where technology could be utilized more effectively in order to enhanceemployee engagement with learning activities.● Monitored progress of trainees through regular feedback sessions and evaluation tests.● Organized workshops and seminars to promote workplace learning initiatives.● Maintained detailed records of employee attendance at training courses.● Managed the budget for learning activities while ensuring high quality standards are met.● Advised senior management on areas where improvement is needed within the organization'slearning culture.● Created and maintained a library of learning materials, including e-learning modules, videos,documents, and presentations.● Assessed the effectiveness of training programs and identified areas of improvement.● Collaborated with business partners across various departments to develop customized learning solutions.

Chennai, Tamil Nadu, India

● Prepared financial forecasts and tracked actuals against budgeted costs for each project.● Analyzed data from multiple sources to report on trends in relation to project performancemetrics.● Developed training materials to facilitate team members understanding of processes associatedwith a project.● Conducted regular reviews with stakeholders to assess satisfaction levels with completedprojects.● Provided administrative support in the form of creating presentations, running reports andmaintaining records.● Monitored the performance of projects against goals and objectives to ensure success.● Provided administrative support and workplace training to team members.● Reported project progress and updates to key stakeholders.

Chennai, Tamil Nadu, India

● Educated employees on proper use of organization's products and systems.● Conducted one-on-one coaching sessions with employees to develop their skills and knowledge.● Trained existing personnel on new or enhanced applications, products and job functions.● Maintained accurate records of all training activities, including attendance, evaluations andassessments.● Provided feedback on employee performance during training sessions, offering constructivecriticism when necessary.● Assessed individual performance levels to identify areas for improvement and create targetedtraining plans.● Conducted pre- and post-training assessments to measure the impact of training.● Developed and delivered comprehensive training programs to diverse groups of employees in acorporate setting.

Chennai, Tamil Nadu, India

● Processed customer orders, exchanges, and returns, keeping customers informed about progress.● Checked purchase orders for pricing, product items and special instructions.● Created standard operating procedure forms for customer base to improve order entry accuracy.● Placed software licensing /renewal orders to vendors with appropriate information.● Maintained records related to sales.● Created SKU codes for new product orders.● Ensuring timely delivery to the client.

Chennai, Tamil Nadu, India

● Mentored and coached team members to ensure successful performance.● Delegated tasks to team members according to project requirements and employee strengths.● Motivated team to achieve optimal results through effective communication and interpersonalskills.● Provided guidance to the team on best practices for completing tasks efficiently and accurately.● Created clear roles and responsibilities for each member of the team based on strengths andweaknesses.● Coached individuals to develop their technical knowledge as well as soft skills such ascommunication, teamwork.● Facilitated regular meetings with the team to discuss progress towards goals and identify areasfor improvement.● Implemented process improvements that increased productivity while maintaining high qualitystandards.

Chennai, Tamil Nadu, India

● Handled customer complaints and inquiries in a courteous and efficient manner.● Demonstrated excellent communication skills, both verbal and written, in order to effectivelyinteract with customers.● Developed strong customer relationships and loyalty through effective communication.

Chennai, Tamil Nadu, India

● Mentored and coached tele callers to ensure successful performance.● Delegated tasks Field executives according to project requirements and employee strengths.● Motivated team to achieve optimal results through effective communication and interpersonalskills.

Master Of Business Administration - Mba, Human Resources Development

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations