Experienced Software QA Leader with a proven track record of over 10+ years in driving quality assurance initiatives and successfully managing QA teams. I have a passion for delivering high-quality products to clients and ensuring their satisfaction. My expertise includes technical sales assistance, acting as a single point of contact for clients, and resolving their queries and concerns.As a QA Lead, I excel in guiding and mentoring teams to develop robust product logic, test strategies, and comprehensive test plans. I am adept at clarifying feature requirements, conducting in-depth root cause analysis, and providing effective solutions to complex challenges.Throughout my career, I have been responsible for overseeing end-to-end testing and production release of 10+ HRIS features. Additionally, I played a pivotal role in setting up a Customer Service Management channel for our clients, utilizing JIRA to enhance support and issue resolution processes.My leadership extends beyond QA methodologies, as I actively contribute to the creation of guideline documents for seamless product releases. I have also been instrumental in implementing UI automation frameworks and providing guidance to my team using Selenium WebDriver.In terms of testing tools, I am proficient in conducting API testing using JMeter and Postman. Moreover, I have a strong command of REST Assured API Automation to ensure the robustness and reliability of APIs.As an Implementation Manager, I have had the privilege of collaborating with global clients, delivering successful implementations, and fostering strong client relationships.I am passionate about driving innovation, continuous improvement, and maintaining a strong focus on delivering excellence in every project I undertake. If you're looking for a dedicated QA leader with a proven track record of driving results, I'd be delighted to connect and explore potential opportunities.