Sumit Jain Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

● Initiatives on Cleaning, Services, F&U, Other Opex costs for up to 20% cost reduction via vendor enhancements & process streamlining● Set up & stabilized PR PO, Invoice management processes for vendors for controlled expense management, forecasting and budgeting – 27000+ invoices via 1500+ vendors handled annually● Collaborated on multiple revenue initiatives via Homeowner outreach, email & call campaigns to improve bookings, ran 6+ campaigns● Set up of centralization initiatives in India such as SOS, Central Email, Cleaning & Services, Invoice management, PR PO process, etc.

Gurugram, Haryana, India

● Spearheaded projects for 3X+ growth in car inspections from ~12K/m to ~40K/m giving car procurement with a ~$25mn revenue/m● Optimized & reduced the generation funnel volume based on channel performance (paid & no paid sources) for a 3X growth in CC KPIs● Ideated and implemented projects for agent efficiency & CX improvement through process enhancements (reduced dial/lead to 2 from 5+ & talk time from ~8 min to 3.2 min) – 3X ROI on targeted KPI

Gurgaon, India

● Set up and scaled the Airbnb & Homeaway Inside sales process in India handling close to 3000 Inquiries every month from 23000+ homes in 20+ countries across EU with a team strength of 18 People● Improved the Inquiry conversion from 10 to 32% on Airbnb & 9 to 20% on Homeaway with a business impact of € 0.5 - 7 MN/month● In January 2020 peak, successfully generated a worth of € 1.5 MN from Inquiry conversion (€ 0.9 MN Airbnb, € 0. 6 MN Homeaway)● Improved the rating coverage on Airbnb from 50% to 63% in a duration of 3 months for OVH using guest engagement and automation● Currently setting up the backend CST support process in India for OVH for major OTAs such as Booking.com, Homeaway, Airbnb, etc.

Gurgaon, India

● Pioneered and delivered OYO OTA Guest Experience process for major OTA channels Goibibo, MakeMyTrip, Booking.com, etc.● Improved OYO’s overall ratings on GoMMT from 3.76 to 4.02 in a span of 9 Months for 13000+ hotels/homes across 40+ cities in India● Improved OYO’s Net Promoter Score on GoMMT from 17% to 44% in a span of 9 months for 13000+ hotels across 40+ cities in India● Increased the rating coverage on GoMMT from 20% to 43% in a span of 9 months for 13000+ hotels/homes across 40+ cities in India● Set & scaled up the complete guest communication process OYO for (Pre & Post Booking) for Booking.com, Expedia, Agoda, Airbnb, etc. across India, Malaysia, UAE, Indonesia, Sri Lanka, Nepal, Saudi Arabia, UK, etc.● Set up & scaled the review response process on GoMMT, Booking.com with 95+% response within 24 hours – 2000 Reviews/day● Set up OYO Homes Inside sales process for Airbnb and Improved Inquiry to Booking conversion from 5% to 20%+ in only 3 months

Gurgaon, India

● Performance Management of Hotel staffs and Leadership, ranging from Executive level to City Head Level ● Driving better business at hotels through design and implementation of Incentive Program for Ground Operation Team ● End to end responsibility of operations and services in 12+ hotels in 8+ cities situated in East and West of India ● Ensuring Process implementation and adherence to ensure the highest performance of business in all these properties ● Set up the background verification process of entire staffing of 80+ hotels comprising of 800+ staff present in the properties ● Set up of full- fledged training centers in 5+ cities with multiple trainers and batch planning as per the property launches ● Vendor onboarding and management for various departments like staff sourcing, background verification, biometric systems

New Delhi Area, India

● Conceptualized and developed the business model for our company from grass root level to the execution phase ● Learned tools or software on Audio and Video editing like, Adobe Auditions, Premiere Pro, Power Director, and After effects ● Produced a series of in-house short videos and web series with minimum budget and resources as we were bootstrapped ● Was able to successfully run the business in bootstrapped condition for a duration of over 5 months

New Delhi

● Played a significant role in the planning and strategizing the short and as well as long term goals for the company’s vision ● Looked after client acquisition, vendor tie-up models, corporate-tie up models, Operations and Staff Training and Mentoring● Participated in the business pivoting of the company, for a new vertical to be added as an expansion of the existing Startup ● Developed content for social media platforms and other online platforms of company on a frequent basis

Jamnagar Area, India

CENTRAL TECHNICAL SERVICES: ● Continuously improved and maximized throughput and optimized the quality of refinery Utilities: N2 , Air, Water, Chemicals● Analyzed the requirements for future and integrate the present Utility unit to the new J3 project with an increase in capacity

Jamanagar

SHIFT FIELD ENGINEER: ● Ensured safe work culture in plant by reducing risks and hazards associated, especially in Heavy Naphtha Unifying Unit (HNUU) ● Implemented Health Safety & Environment (HSE) policy & Operational policy (OD) using basics of plant functionality ● Managed Field Executives, in coordination with Maintenance & Instrumentation department to achieve production targets

Itd Kidderpore,Kolkata

● Conceptualized & modelled installation of unconventional & renewable energy resources to meet the power demands at the site ● Analyzed and evaluated feasibility of Small Hydro & Tidal power plants to meet current as well as future power requirements ● Responsible for the initial project set-up, reports highlighting financial, legal, technical ease and limitations ● Coherently assessed a new venture at potential sites in West Bengal – independent or joint; acquiring dysfunctional plants

Saharanpur

● Underwent the study of unit operations & processes used in production of green liquor & lime in causticizing & lime kiln plants ● Coordinated and interfaced between project team and plant personnel in layout design ● Analyzed the plant processes for productivity improvements including installation review, process validation, and results

Bachelor Of Technology (B.Tech.), Chemical Engg.., 8.04/10

Activities and Societies: Fine arts club, E-cell, Theater club, TBI, Publicity Team MEMBER, Publicity, SPARDHA : ● Internally & externally.

10+2, Science, 86.8%

Secondary Education, 87.2%