• Analyzed 13 years of Order-to-Cash data on polymer sales to identify trends and generate insights• Performed churn analysis of over 100 customers, focusing on quantity, product grade, and purchase patterns for differentiated and high-added-value products• Consulted team of 20+ members on retention strategy to improve customer satisfaction and loyalty• Created a Power BI dashboard on 13 years of polymer sales data from 1000+ clients & customers • Proposed the implementation of feedback mechanism and dedicated customer service experts

• Managed a 95cr Loans Portfolio of both Retail and SME segments leading to increased profits• Increased Loans Portfolio by over 108% from 46cr to 96cr during my 3 years as Credit Officer• Provided Investment advice to 20+ Clients on deposits by offering multiple financial products• Handled the operations of 500+ SME, Commercial & Retail loan Accounts with high efficiency• Reduced NPA level by 56% from 2cr to 88 lakhs by standardizing loan accounts of customers• Achieved 100% Spot Rectification in Risk-Based Internal Audit of Loan Portfolios to reduce risk• Supervised a team of 10+ Bankers on areas of banking Operations, Retail, and Wealth Management