Sumit Kar Email & Phone Number

Dedicated and customer-focused Process Associate with 3+ years of experience in the healthcare domain. Skilled in managing customer databases, handling escalations, and ensuring customer satisfaction by delivering effective solutions. Proven ability to collaborate with field engineers and cross-functional teams to meet service quality objectives. Expertise in order management, project management, and preparing comprehensive audit reports. Strong communication and multitasking abilities with a commitment to driving results.Key Skills: • Order Management & Processing • Project Management • Problem-Solving & Critical Thinking • Time Management • Customer Service • MS Office (Excel, PowerPoint) • CRM Systems (ServiceNow, Siebel)

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  Process Associate

  Tata Consultancy Services

  Aug 2021 - Sep 2024 - Bengaluru East, Karnataka, India

  In my role as a Process Associate at Tata Consultancy Services, I played a key role in maintaining customer databases, resolving escalations, and collaborating with Field Engineers for successful outcomes. I established quality assurance objectives, monitored progress, and contributed to efficient order management processes, ensuring smooth operations and high standards were consistently met.

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  Brindavan College

  Finance, General