Sumit is payments professional with rich corporate experience of 14 years of experience in Operations Management, Sales & Marketing and Customer/Client ServiceSumit have abilities in devising marketing activities and accelerating the business growthExposure in executing strategies to drive business growth and achieve desired target as well as monitor competitor activities to retain market share10 years of experience in Customer success and Customer/Client ServicePresently associated with Indipaisa Payment services., as Vice President of Customer Success Handling Issuing and Acquiring payment solutionsDemonstrable experience in building global commercial relationships and developing new business. Strong influencer with excellent commercial and business acumen and a track record of delivering high growth and increasing profitability in emerging market Abilities in devising marketing activities and accelerating the business growthSumit is a Fintech specialist especially working in Issuing, Acquiring and mobile payments.
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Chief Business OfficerTezipayDelhi, India
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Vice President- Customer SuccessIndipaisa Nov 2021 - PresentDelhi, India• A good understanding of the techniques and methods of building a customer support team.• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.• Collaborated with senior management to develop strategic initiatives and long-term goals.• Demonstrated proficient leadership skills to motivate employees and build competent teams.• Oversaw hiring, adding valuable, talented professionals to strengthen management team.• Established performance goals for department and outlined processes for achievement.• Spearheaded in defining job responsibilities and development plans for team members. Set up an efficient onboarding and training process for new staff, merchants and business partners• Trained and guided team members to maintain high productivity and performance metrics.
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Vice President- Customer SuccessIndipaisa Nov 2021 - PresentDelhi, India
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Customer Success ManagerAdobe Mar 2018 - Apr 2022New Delhi Area, IndiaAdobe Systems Incorporatedis an American multinational computer software company. The company is headquartered in San Jose, California, United States. Job Title : Customer Success Manager Region ( North America)• Ensure that every client derives the maximum return from their investment in the Adobe Creative cloud •Helping the customer to adopt the solution with ease, optimizing their product experience and guiding them to internal support teams if need be.•Looking for the area of growth / upsell from the assigned accounts • Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets -
Operations ManagerQpay International Corporation Oct 2015 - Dec 2017New Delhi Area, IndiaHandling payroll process for numerous banks in Qatar under W.P.S program,Handling big shot clients accounts with a help of team working under Mentoring team through proper channels Resource allocation and conducting effective performance appraisals -
Manager OperationsRudhra Websolutions Pvt Ltd May 2011 - Oct 2015New Delhi Area, India• Streamlined various process operations like Allocation of funds, Sales, Customer claims and Human Resource• Expanded sales by 120% through innovative selling techniques such as value wedge, 1-door strategy and many more• Led a team of 40-55 sales executives in a promotional campaign that resulted in increased sales of US$ 14 Million and the company exceeding its annual sales targets by 36%• Amplified customer base by 94% through maintaining effective relationships through Proper service, Timely response, 24/7 availability, one-touch assistant program, etc.
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Sr. Customer Service ExecutiveHcl Technologies May 2008 - Apr 2009Noida Area, IndiaAccomplishmentsDistinction of being awarded as Best Performer of the month several timesAchieved a CSAT score of 87% avg.Leading and being a subject matter expert to the team.Familiarise the team with the customer needs, specifications, development process, design standards, techniques and tools to support task performance. MIS Reporting – monthly, weekly and daily reporting, production and error analysis reports, etc.Coach and help develop to team members; help resolve dysfunctional behaviour.
Sumit Lakra Education Details
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Indian School Of Business Mangment & AdministrationA -
Lovely Professional University8
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Business Administration And Management, General -
Lancer'S Convent SchoolAccounting And Finance
Frequently Asked Questions about Sumit Lakra
What company does Sumit Lakra work for?
Sumit Lakra works for Tezipay
What is Sumit Lakra's role at the current company?
Sumit Lakra's current role is Chief Business Officer.
What schools did Sumit Lakra attend?
Sumit Lakra attended Indian School Of Business Mangment & Administration, Lovely Professional University, Aligarh Muslim University, Lancer's Convent School.
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Sumit Lakra
Associate It Consultant @Itcinfotech || Nita'23 || Java || Selenium Testing || Sap || Analytics || AbapBerasia -
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Sumit Lakra
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Sumit Lakra
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