Sumit Lakra Email & Phone Number
Who is Sumit Lakra? Overview
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Sumit Lakra is listed as Chief Business Officer at TeziPay, a company with 9 employees, based in Delhi, India, India. AeroLeads shows a matched LinkedIn profile for Sumit Lakra.
Sumit Lakra previously worked as Vice President- Customer Success at Indipaisa and Vice President- Customer Success at Indipaisa. Sumit Lakra holds Executive Mba, Customer Relationship Management, A from Indian School Of Business Mangment & Administration.
Email format at TeziPay
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About Sumit Lakra
Sumit is payments professional with rich corporate experience of 14 years of experience in Operations Management, Sales & Marketing and Customer/Client ServiceSumit have abilities in devising marketing activities and accelerating the business growthExposure in executing strategies to drive business growth and achieve desired target as well as monitor competitor activities to retain market share10 years of experience in Customer success and Customer/Client ServicePresently associated with Indipaisa Payment services., as Vice President of Customer Success Handling Issuing and Acquiring payment solutionsDemonstrable experience in building global commercial relationships and developing new business. Strong influencer with excellent commercial and business acumen and a track record of delivering high growth and increasing profitability in emerging market Abilities in devising marketing activities and accelerating the business growthSumit is a Fintech specialist especially working in Issuing, Acquiring and mobile payments.
Sumit Lakra's current company
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Sumit Lakra work experience
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Vice President- Customer Success
Current- A good understanding of the techniques and methods of building a customer support team.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Collaborated with senior management to develop strategic initiatives and long-term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Oversaw hiring, adding valuable, talented professionals to strengthen management team.
- Established performance goals for department and outlined processes for achievement.
Vice President- Customer Success
Current
Customer Success Manager
- Adobe Systems Incorporatedis an American multinational computer software company. The company is headquartered in San Jose, California, United States. Job Title: Customer Success Manager Region ( North America)
- Ensure that every client derives the maximum return from their investment in the Adobe Creative cloud
- Helping the customer to adopt the solution with ease, optimizing their product experience and guiding them to internal support teams if need be.
- Looking for the area of growth / upsell from the assigned accounts
- Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets
Operations Manager
Handling payroll process for numerous banks in Qatar under W.P.S program,Handling big shot clients accounts with a help of team working under Mentoring team through proper channels Resource allocation and conducting effective performance appraisals
Manager Operations
- Streamlined various process operations like Allocation of funds, Sales, Customer claims and Human Resource
- Expanded sales by 120% through innovative selling techniques such as value wedge, 1-door strategy and many more
- Led a team of 40-55 sales executives in a promotional campaign that resulted in increased sales of US$ 14 Million and the company exceeding its annual sales targets by 36%
- Amplified customer base by 94% through maintaining effective relationships through Proper service, Timely response, 24/7 availability, one-touch assistant program, etc.
Sr. Customer Service Executive
AccomplishmentsDistinction of being awarded as Best Performer of the month several timesAchieved a CSAT score of 87% avg.Leading and being a subject matter expert to the team.Familiarise the team with the customer needs, specifications, development process, design standards, techniques and tools to support task performance. MIS Reporting – monthly, weekly.
Sumit Lakra education
Executive Mba, Customer Relationship Management, A
Master Of Business Administration (Mba), Banking, Corporate, Finance, And Securities Law, 8
Bachelor Of Commerce - Bcom, Business Administration And Management, General
Bachelor Of Commerce - Bcom, Accounting And Finance
Frequently asked questions about Sumit Lakra
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What company does Sumit Lakra work for?
Sumit Lakra works for TeziPay.
What is Sumit Lakra's role at TeziPay?
Sumit Lakra is listed as Chief Business Officer at TeziPay.
Where is Sumit Lakra based?
Sumit Lakra is based in Delhi, India, India while working with TeziPay.
What companies has Sumit Lakra worked for?
Sumit Lakra has worked for Tezipay, Indipaisa, Adobe, Qpay International Corporation, and Rudhra Websolutions Pvt Ltd.
How can I contact Sumit Lakra?
You can use AeroLeads to view verified contact signals for Sumit Lakra at TeziPay, including work email, phone, and LinkedIn data when available.
What schools did Sumit Lakra attend?
Sumit Lakra holds Executive Mba, Customer Relationship Management, A from Indian School Of Business Mangment & Administration.
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