Sumit Nandi Email & Phone Number

United Kingdom

Kolkata, West Bengal, India

As a Selling Partner Support Specialist at Amazon, I provided exceptional assistance to sellers, addressing inquiries, concerns with efficiency and professionalism. Serving as the primary point of contact, I offered guidance and assistance through various channels such as email and chat, resolving inquiries related to account management, product listings, order processing, payments, and policy compliance effectively.Key Responsibilities:• Primary Point of Contact: Served as the main contact for sellers, providing guidance and assistance through email and chat, ensuring efficient resolution of inquiries.• Issue Resolution: Resolved seller inquiries regarding account management, product listings, order processing, payments, and policy compliance, utilizing internal tools and resources to research and troubleshoot issues. Collaborated with relevant teams when necessary to achieve resolution.• Customer Obsession: Upheld Amazon’s core principles of customer obsession, ownership, and bias for action in every interaction with sellers, fostering trust and loyalty.Integration of Data Analytics Skills:In addition to my day-to-day responsibilities, I utilized data analytics skills to enhance support operations:• Excel Proficiency: Prepared reports in Excel and analyzed data to track performance metrics, including the number of resolved cases, pending cases, and internal team ticket submissions, ensuring alignment with target goals.• Data Analysis: Leveraged analytical thinking to search and analyze data and Standard Operating Procedures (SOPs) to find answers and resolve seller issues efficiently. This involved surfacing relevant data and applying analytical insights to drive effective problem-solving.Through my experience in Selling Partner Support at Amazon and proficiency in data analytics tools like Excel, I have honed my analytical skills to deliver actionable insights and drive operational excellence.

Kolkata, West Bengal, India

Provided technical and functional support for Laboratory Execution System (LES) projects globally, ensuring quality and reporting activities.Key Responsibilities:• Investigated and supported queries, issues, and change requests related to LES projects, collaborating with development projects, peers, users, and other work streams.• Prepared, executed, and completed validation protocols and reports, ensuring compliance with relevant Quality standards and Regulatory requirements such as 21 CFR PART 11 and SDLC documentation. Utilized tools like Oracle SQL and followed ITIL processes.• Supported deployment, Data Migration, Life Cycle changes, and process improvement activities within the LabWare LIMS environment.• Developed necessary subroutines to perform specific tasks or calculations as per user requirements, enhancing application functionality and usability.Data Analytics Skills Integration:In addition to my LabWare LIMS development expertise, I also possess strong skills in data analytics, including proficiency in:• Excel: Analyzing, cleaning, sorting, and visualizing data sets to extract meaningful insights and trends.• SQL: Querying databases to retrieve, manipulate, and analyze data for reporting and decision-making purposes.• Power BI: Creating interactive dashboards and reports to present data-driven insights and facilitate informed decision-making.With my experience in LabWare LIMS development and proficiency in data analytics tools, I am poised to contribute effectively to data-driven initiatives, leveraging insights to optimize processes and drive strategic decision-making.

Kolkata, West Bengal, India

As a Digital Marketing Intern, I gained hands-on experience in various aspects of online marketing, collaborating with teams to execute strategies and enhance brand visibility.• Managed digital marketing campaigns on Google Ads, Facebook Ads, and LinkedIn Ads.• Created compelling content for social media, email, and blogs, optimizing for SEO.• Analyzed campaign performance using Google Analytics and social media platforms, extracting actionable insights to refine marketing strategies and improve ROI.• Conducted market research to identify trends and opportunities.• Collaborated with internal teams for seamless execution and brand consistency.• Prepared performance reports and presentations for stakeholders.My internship provided a solid foundation in digital marketing, including campaign management, content creation, data analysis, and strategic planning.