Engagement Lead - Running Operations for a Tech Giant - Jan '19 till date➢ P&L Accountability for a 1000+ HC process in the Autonomous vehicle space➢ Responsible for building relationships with client engagement managers and key stakeholders within the account with the aim of customer satisfaction➢ Ownership of Managed Services Operations, Collaboration within Applications & Infrastructure teams, Corporate HR, Compliance, Finance ➢ Accountable for meeting and exceeding contractual SLAs & KPIs. Lead Reviews with stakeholders to track and measure progress➢ Drive continuous improvement and process efficiencies by leveraging Six Sigma and Lean methodologies whilst improving customer experience➢ Responsible for people processes in the account, employee attrition rate, people and competency development and engagement. Build management depth by providing guidance and mentorship to all levels of hierarchy within the team ➢ Implemented AI / RPA based solutions within existing workflows to impact Quality positivelyACCOMPLISHMENTS➢ Grew headcount by 5 times in a 30 month span.➢ Quality metrics grew from ~40s to ~90s across workflows post takeover from incumbent within a ML driven process, leading to higher throughput and lower TCO

Account Manager for World's Largest Search Engine - May '15 till Dec '18Programs managed are in the Digital Domain➢P&L Accountability for ROW (Non NA) Operations. Overall responsible for Account performance – operational, contractual, administrative & financial. ➢Specific focus on Bottom-line - Analyse current operations, optimize parameters across people, processes etc to enhance, improve and sustain margin. ➢Lead RFP's and decide pricing strategy & models (for new workflows) to ensure competitiveness in a tight market. ➢Utilize Process Excellence tools to manage productivity improvements & enhance margin for operational workflows. ➢Building & managing relationships with multiple stakeholders across continents - internal & external ➢Analyse, Identify & propagate Strategic Growth Opportunities to ensure relevance. ➢Multitasking to manage risks and issues related to account, including delivery oversightACCOMPLISHMENTSDoubled Revenue of Account in one fiscal year & then doubled it again !Met and surpassed bottomline deliverables yoy.Won new workflows in a highly competitive digital environment.

Business Solutions - Mar '12 till Apr '15➢Solution design across the Retail value chain. Be competitive vs Tier 1 vendors on solution, pricing, service excellence, analytics as well as delivery. ➢Outsourcing to optimize client experiences at a lower cost as well as delivering optimal value & enable informed decisions.➢Manage & deliver pricing to be competitive vs other vendors. ➢Process mapping & amendment recommendation for tangible & lasting solutions.➢Strategic consulting for international retailers to drive future ready business.➢Transition engagements with Business As Usual centricity. ACCOMPLISHMENTSWorked on projects including Master Data Management, Online Payment Data Monitoring and Internal Service Desks with International Retailers. Added new Logos to BPS practice

Category Manager – Home Needs Aug ‘10 till Feb ‘12Category Manager – Consumer Durables, Stationery, Toys and Sports Aug ‘09 to April ‘11P&L accountability Categories comprise of Furniture, Décor, Luggage, Festive/Seasonal, DIY and Tools.Implement Planograms to enhance customer experience as per the decision tree.Project sales, gross margins, returns, markdowns, liquidation etc. for the existing as well as upcoming stores.Plan the best fixtures, visual merchandising tools, planogram and the layout for the categories.Strategize growth potential areas and develop plans for execution, including promotions.Analyze ways & means to grow like for like sales and implement findings.Ensure that category plan development happens as per set time frame and all adhere to the same.AccomplishmentsHandle and co-ordinate all International Sourcing activities with Tesco IS, Hong Kong & Shanghai for General Merchandise as a whole.Given additional responsibility of multiple categories basis performance.Expanded the Private Label portfolio by launching multiple products across segments.

Category Manager – Stationery, Toys, Books and AV April ‘09 to Aug ‘09Category Manager – Stationery June ‘07 to Mar ‘09P&L AccountabilityUnderstand the shopper & develop strategies for the categories in line with the corporate objectives to deliver the financial targets within the set time frame.Manage the stock and intake of each option within the departments throughout its life, ensuring that availability is maintained at all times & in accordance with the assortment plan.Develop and execute action plans to maximize the sales & profitability of each option at minimum risk.Create strategies at the point of purchase to meet needs of shoppers.Create and communicate the category strategy to the regional teams and ensure implementation and compliance.Managed the entire General Merchandise import plan end to end, including visits to vendors in China. ACCOMPLISHMENTSSuccessfully launched the first hypermarket for ABRL with the largest assortment of the stationery category in a hyper format in India. Given additional responsibility of 3 more categories basis performance.

P&L AccountabilityFormulate the sourcing and merchandising strategy for the stationery category. Ensure proper range, width and depth of assortment for the stores.Negotiate on costs and commercials with the prospective domestic and international suppliers. Formulated the launch plan for various retail formats like Hypermarket, Supermarket & Specialty stores.

ASM - KarnatakaP&L Accountability for the state