Sumitraben Patel Email and Phone Number

• Dealing with incoming and outgoing post scan and attach to Mosaic if necessary .• Answering the telephone and directing calls or case noting on Mosaic too.• Helping with incoming service enquiries e.g. Inputting confidential documents/ letters for Socialworkers.• Updating people’s personal details using Walsall council’s main database (Mosaic)• Using office equipment such as printers, photocopiers and fax machines.• Creating/ Amending/ Updating current documents used by Walsall Council employers.• Placing orders and receipt for other teams using oracle system (I-Proc).• Record and Maintain safe log records for Services Users finance• Rap Meetings - set up the room and take minutes using the Mosaic system, and typing upminutes and distribute to managers.• Brokerage - Learning at the moment how to do variation on Fiscom• Dols work / Liberty - Inputting new referrals and processing the different stages as they come in.• Raise Self Serve Invoices e.g invoices raised on behalf of NHS Health and Spendvision for agencyworkers.

• Providing excellent customer service by recognizing customer needs and offering help whenneeded. Communicating effectively with both customers and colleagues at all levels.• Demonstrating team working skills which contribute to a stronger and successful business.• Trained on tills for customer transactions.• Reliable and trustworthy in any given duty.• Trained on paint mixing facilities and received Westco Flooring training.• Received 100% for customer service several times with a mystery customer.