Sales Head AllCargo Terminals Kolkata

Establishing and maintaining a structured approach to securing business volumes, e.g. through a sales pipeline, transparent pricing policy and competitive CFS tariffs. Develop and maintain intimate, yet professional, relationship with customers and decision makers of cargo movements.Closely keeping tab on events/developments in Shipping Line (MLO) volumes and their commercial impact on our CFS Volume. Identify business risks and proactively work towards risk mitigation.Working on CFS business plans, feasibility studies and incentives program for volume.Regularly reviewing the competitive scenario in the local market and identify opportunities for future growth potential. Dealing with multiple vendors and client to execute the transportation of containers from Kolkata Dock to CFS and subsequent delivery to CHA/Importer as per SOP keeping in mind the scorecards and the KPIs through which clients measures the efficiency of service providers. Representing the CFS Business Vertical in Industry conference/seminars, organizing brand promotions activities & Trade events.Preparing client specific (wherever required) Standard Operating Procedures to work on for Customer Service and Operations teams.

Worked in Publishing Domain project (Supermedia LLC USA.) as SME (Account Management)To look after the escalations and quality for the team and provide floor support.To prepare various MIS reports of the team for the management.Provide updates to the team.

Worked as a Senior Customer Support Executive in one of the Company’s U.S. Telecom (Sprint) Sales & Customer service Process through Live chat.Providing customers detailed information regarding the phones and plans which company offers along with the detailed service information and account details.Convincing the new and old customer by giving customer support online through proactive and reactive chats and completing the sales online.

Provide basic troubleshooting and tech support to the customers of their VoIP devices over text based chat. It involves understanding the problems of the customer and guiding them step by step to resolve the issues. Using the internal knowledge base and SOP.

Officer Accounts, Handling Bank Accounts Reconciliation, Audit Coordination, Tax Compliance, Payroll Services, etc.

Customer Service: Attending and providing service to customers, explaining promotion schemes, listening and recording feedback and grievances (if any), building customer relationships and reviving and retaining old customers.Promotions: Effective implementation of promotion schemes by building visibility in internal and limited external environment. Aggressively pursuing promotional targets and providing proactive feedback/inputs on the quality of promotions to facilitate CI.Compliance to procedures: Conformity to SOPS