Motivated professional seeking to transition from a successful career in customer service to the dynamic field of accounting and finance. With 3+ years of experience as a Customer Support Executive, I have developed valuable skills in problem-solving, customer relationships, and coordinating with sales teams. I bring a strong work ethic, dedication, and a professional approach to achieving organizational goals.My background in customer service has equipped me with excellent communication skills and a keen eye for identifying discrepancies. I am adept at building and maintaining strong customer relationships, ensuring their satisfaction while delivering top-notch service. Now, I am ready to leverage my accounting and finance skills, acquired through ongoing professional development, to make a meaningful impact in the field.I am actively seeking opportunities where I can utilize my diverse skill set to contribute to financial analysis, reporting, and supporting the success of organizations in the accounting and finance sector. Let's connect and explore how I can add value to your team.
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Customer Support ExecutiveTech Mahindra May 2022 - Mar 2023- Handling customer queries related to booking and reservations- Verifying customer details for their membership- Resolving the discrepancy raised by the members related the offers in timely and professional manner.- Coordinating with the sales team to resolve the discrepancy.- Maintained accurate records of customer interactions and transactions- Retain members request for cancellation of membership. - Improving the CAPS (Customer Appreciation Performance Score) -
Customer Support ExecutiveMahindra Integrated Business Solutions Private Limited Sep 2021 - Apr 2022Mumbai, Maharashtra, India- Handling customer queries related to booking and reservations- Verifying customer details for their membership- Resolving the discrepancy raised by the members related the offers in timely and professional manner.- Coordinating with the sales team to resolve the discrepancy.- Maintained accurate records of customer interactions and transactions- Retain members request for cancellation of membership. - Improving the CAPS (Customer Appreciation Performance Score) -
Customer Support ExecutiveAditya Birla Health Insurance Company Limited Jan 2019 - Jan 2020Mumbai, Maharashtra, India
Sumitra Yadav Education Details
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Accounting And Finance -
Accounting And Finance -
Maharashtra State Board Of Secondary And Higher Secondary EducationBusiness/Commerce, General
Frequently Asked Questions about Sumitra Yadav
What is Sumitra Yadav's role at the current company?
Sumitra Yadav's current role is Looking for opportunities in Finance & Banking Industry.
What schools did Sumitra Yadav attend?
Sumitra Yadav attended University Of Mumbai, University Of Mumbai, Maharashtra State Board Of Secondary And Higher Secondary Education.
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