Sumit is an accomplished business and technology professional with over 20+ years of diverse IT experience spanning Customer Success, Account Management, Professional Services & Delivery/Support across APAC, EMEA and USA. He has a passion for working with customers to overcome their business challenges and accelerate value from their investments in technology solutions, products and services.Having worked at some of the leading companies such as BMC Software, SirionLabs, eGain and Optiva, Sumit brings a solid track record of successfully managing key customers and delivering tailored solutions to address specific business needs. He has been at the forefront of digital transformation that enable organizations to enhance productivity, increase revenue and foster growth.Throughout his career, Sumit has developed expertise in several key areas. He possesses in-depth enterprise and industry knowledge to drive a multi-year digital roadmap. With knowledge of how customers interact with digital solutions during the various phases of their relationship with an enterprise, he knows what it takes to scope, implement, adopt, and operate these solutions optimally. His proficiency also extends to program management, as he has successfully navigated execution within matrix organizations and complex processes.Key Business Skills:-- Customer Success and Growth : Onboarding, Handholding, Maximizing Value & ROI, Renewals, Retention, Upsell /Cross sell, Advocacy- Account Management, P&L- Delivery :Program and Project Management- Customer Relationship / Stakeholder Management- Leadership - Team Management, Recruitment, Mentoring, Resource Allocation- Support and Escalation Management- Vendor Management