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@sirionlabs.com
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Sumit Satpathy is listed as Customer Success & Delivery Leader | Mentor | Coach based in Pune, Maharashtra, India. AeroLeads shows a work email signal at sirionlabs.com and a matched LinkedIn profile for Sumit Satpathy.
Sumit Satpathy previously worked as Director - Customer Success at Sirionlabs and Customer Success Manager - Sales at Egain Corporation. Sumit Satpathy holds Mba, International Trade from Imdr Pune (Deccan Edu Society).
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Sumit is an accomplished business and technology professional with over 20+ years of diverse IT experience spanning Customer Success, Account Management, Professional Services & Delivery/Support across APAC, EMEA and USA. He has a passion for working with customers to overcome their business challenges and accelerate value from their investments in technology solutions, products and services.Having worked at some of the leading companies such as BMC Software, SirionLabs, eGain and Optiva, Sumit brings a solid track record of successfully managing key customers and delivering tailored solutions to address specific business needs. He has been at the forefront of digital transformation that enable organizations to enhance productivity, increase revenue and foster growth.Throughout his career, Sumit has developed expertise in several key areas. He possesses in-depth enterprise and industry knowledge to drive a multi-year digital roadmap. With knowledge of how customers interact with digital solutions during the various phases of their relationship with an enterprise, he knows what it takes to scope, implement, adopt, and operate these solutions optimally. His proficiency also extends to program management, as he has successfully navigated execution within matrix organizations and complex processes.Key Business Skills:-- Customer Success and Growth : Onboarding, Handholding, Maximizing Value & ROI, Renewals, Retention, Upsell /Cross sell, Advocacy- Account Management, P&L- Delivery :Program and Project Management- Customer Relationship / Stakeholder Management- Leadership - Team Management, Recruitment, Mentoring, Resource Allocation- Support and Escalation Management- Vendor Management
Listed skills include Team Management, Crm, Management, Pre Sales, and 31 others.
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Pune, Maharashtra, India
As a customer success leader I have a proven track record of driving customer success initiatives across my portfolio resulting in substantial improvements in customer satisfaction and adoption leading to increased revenue through driving customer advocacy and loyalty. Led the CSM and Professional Services team on complex CLM migration projects.Highly.
Pune Area, India
Trusted point of contact for eGain's portfolio of 35+ APAC and EMEA customers and managing a portfolio of $6+ Mil of SaaS revenue annually.Maximize value and benefits received by eGain clients and help them achieve their business goals.Ensure retention and growth of my accounts.
Pune Area, India
Engagement Management for UK, EMEA and APAC Geographies.Customer relationship management for BMC's customers having Global In-house centers in India.Responsible for resource planning & project allocations of BMC's Global Service Delivery (GSD) unit with 250+ FTE's and various partner associates.Customer connect, meetings and presentations to discuss.
Pune Area, India
Customer relationship retention and optimization, drive solution adoption, utilization and value realization for customers, with focus on making them successful.
Pune Area, India
As part of APAC Product Operations and Delivery Team, ensuring end to end project management, project delivery, change management, escalation management, customer CSAT, P&L and budgeting, Support to Bid Management and Sales, CSM (customer Service Manager) for key accounts.
Pune, Maharashtra, India
Responsible for the day to day operations for the IT, ITeS and BPO Units. Manage customer relationship, own delivery responsibility and ensure adherence to process SLAs. Leading a team size of 200 FTE’s
Berlin
Played key role in setting up of the company, including operations, administration, client servicing, pre-sales, staffing and branding. Liaison with the German Government and the local Berlin chamber of commerce and senate for funding of research projects
Pune Area, India
Handled Marketing and Sales for services and for in house revenue generating city centric portal www.virtualpune.com
MBA specializing in International Trade
CBSE
ICSE
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Sumit Satpathy is listed as Customer Success & Delivery Leader | Mentor | Coach.
AeroLeads has found 1 work email signal at @sirionlabs.com for Sumit Satpathy.
Sumit Satpathy is based in Pune, Maharashtra, India.
Sumit Satpathy has worked for Sirionlabs, Egain Corporation, Bmc Software, Optiva Inc., and Solutiioneyes Consultancy Services Limited,Pune.
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Sumit Satpathy holds Mba, International Trade from Imdr Pune (Deccan Edu Society).
Sumit Satpathy is listed with skills including Team Management, Crm, Management, Pre Sales, Business Development, Telecommunications, Outsourcing, and Project Delivery.
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