1. Special proficiency in Account Management, Sales and business development 2. Experience in selling and Account Management of both IT Products and services for hospitality vertical.3. Planning and executing ways/resources to optimize revenue.4. Creating and building models around pricing recommendations and demand forecasts. 5. Complete involvement of Pre-Sales activities of understanding the business and internal processes of clients and serving them with required… Show more 1. Special proficiency in Account Management, Sales and business development 2. Experience in selling and Account Management of both IT Products and services for hospitality vertical.3. Planning and executing ways/resources to optimize revenue.4. Creating and building models around pricing recommendations and demand forecasts. 5. Complete involvement of Pre-Sales activities of understanding the business and internal processes of clients and serving them with required services/products.6. Proficient at conducting market analysis and recommend solutions to the clients.7. Highly evolved People management and Client Relationship Building skills with superlative communication & inter-personal capabilities.8. Analytical capabilities regarding preparation and presentation of various reports & their understanding9. Leveraging market data to develop/enhance the current business relationship.Client Training • Responsible for training delivery of the client. Assess the user post training to check education level.• Also keep a vigilant eye on the usage/ make the user understand any feature specific issues.• Counseling the client to use the tool as per their revenue strategies.• Analyzing drivers for the client and persuading clients to use the solution better.Service Delivery• Resolving non-tech issues at the first instance, to provide steadfast service.• Helping the client to resolve technical issues by liaising with Tech Support.Strategic Accounts• Identifying strategic Account at the beginning depending on the market reputation and volume of business for us.• Organizing regular sessions for new users at the hotel level to ensure the solution is used well by these groups.• One dedicated Account Manager for the entire chain (strategic accounts).• Ensuring a high level engagement with the Accounts, as and when possible.• ROI - new properties of the chain choosing our solutions. Show less

Maximizing all revenue through interaction with all departments but mainly sales and marketing team and directly manage the Front Office & Reservations Department. •Budgeting and forecasting•Conducting market and competitor analysis•Use of all revenue management tools ( PMS, RMS, Channel manager, Rate shopping tool etc.)•Develop and implement into all systems the sell strategies & pricing for all individual, groups and function room space.•Understand composition of hotel… Show more Maximizing all revenue through interaction with all departments but mainly sales and marketing team and directly manage the Front Office & Reservations Department. •Budgeting and forecasting•Conducting market and competitor analysis•Use of all revenue management tools ( PMS, RMS, Channel manager, Rate shopping tool etc.)•Develop and implement into all systems the sell strategies & pricing for all individual, groups and function room space.•Understand composition of hotel profitability•Provides technical support to Reservations and Front Office on up selling and negotiation techniques•Facilitate weekly Yield Meeting and Revenue Meeting•Proactively develop and maintain competitor and industry relationship•To continuously manipulate availability & rates while ensuring parity across all distribution channels. This allows maximum flexibility to capture all market buying patterns while optimizing REVPAR.•Ensure an effective Training & Development Calendar is in place & adhered to, that all Team members have a Personal Development Plan and clearly defined objectives, and that a Succession Plan exists within the department. Show less

Key Responsibilities:Taking care of Room revenue, reservations, GDS, managing Brand Website (regular updating of Room rates as per the market trends), ARI updates across all major OTA's (ExtraNet) maintaining Rate Parity for all three properties of Milestone Group, guest relations, on job training for the team and recruitment process, Sales enhancing actions in lieu with DOSM, with direct reporting to General Manager.Training the team to adhere to the standard policies and… Show more Key Responsibilities:Taking care of Room revenue, reservations, GDS, managing Brand Website (regular updating of Room rates as per the market trends), ARI updates across all major OTA's (ExtraNet) maintaining Rate Parity for all three properties of Milestone Group, guest relations, on job training for the team and recruitment process, Sales enhancing actions in lieu with DOSM, with direct reporting to General Manager.Training the team to adhere to the standard policies and procedures of the hotel.A multi functional job responsibility handling reception, cashiering, reservations, night audit, guest relations and concierge.Handling group movements, room allocation, taking smooth check in, and check out.Ensure that all the statutory requirement of the guest is met, in addition to it fulfilling special requirements of the guest like, palace/fort/temple tour, folk dances, puppet shows, elephant ride, handicraft shopping etcTo develop and maintain guest database with segmentation.To ensure that all credit and collection procedures and norms are adhered to.Ensure good working relations with all employees.Liaise with other departments for the daily operations.Facilitate learning and development for new joiners, industrial and vocational trainees. Show less

• Was a member of Pre-Opening Team.• Ensured seamless Opera (PMS) implementation in the hotel.• Staffing and scheduling of the shift with allocation of duties.• Facilitate learning and development for the team members• Motivating the team to ensure high productivity• Maximize up selling revenue by communicating to the team members on daily basis

• Handling guest requests and grievances.• Ensuring high productivity from the team through motivation. • Focus on customer service.• Selling room reservations.• Download reservation info from the OTAs and up-load into the PMS.