My mission is to bridge the gap between customer needs and business goals. With 3+ years of experience as a Customer Relations Specialist, I specialize in creating strategies that enhance client satisfaction and build loyalty.I’m passionate about continuous learning, embracing new technologies, and exploring innovative ways to improve the customer journey. Whether it’s simplifying processes or resolving complex challenges, I take pride in being a trusted advisor for my clients and a resourceful teammate.If you're passionate about creating exceptional customer experiences or exploring innovations in client success, I’d love to connect. Let’s collaborate to share ideas, grow together, and make an impact!
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Operations ExecutiveSunfox TechnologiesDehradun, Uk, In -
Customer Relations SpecialistSunfox Technologies Dec 2023 - PresentDehradun, Uttarakhand, India•Handling customer’s concern, analysing root cause and taking improvement activities•Ensuring customer database is updated in timely manner and protected at all times through constant monitoring•Acting as a liaison between customer service and other departments, especially sales & tech•Taking input from customers as to their likes, dislikes and satisfaction•Troubleshooting issues•Ensuring regular contact with existing clients to maintain the company's presence•Repairing disengaged or fractured relationships.
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Operations CoordinatorBluewud Concepts Pvt Ltd. Sep 2023 - Dec 2023New Delhi, Delhi, India•Overseeing efficiency of operational processes•Analysing business requirements and customer needs•Researching methods to improve operations and reduce costs•Monitoring and reporting on department performance•Providing administrative support (e.g. updating inventory , budgeting)•Ensuring compliance with State policies and regulations.
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Operations SupervisorBps Retail Nov 2021 - Sep 2023Delhi, India•Overseeing efficiency of operational processes•Analysing business requirements and customer needs•Researching methods to improve operations and reduce costs•Monitoring and reporting on department performance•Providing administrative support (e.g. updating inventory , budgeting)•Ensuring compliance with State policies and regulations.
Sumit Uniyal Education Details
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Accounting And Finance -
Commerce ( With Mathematics )
Frequently Asked Questions about Sumit Uniyal
What company does Sumit Uniyal work for?
Sumit Uniyal works for Sunfox Technologies
What is Sumit Uniyal's role at the current company?
Sumit Uniyal's current role is Operations Executive.
What schools did Sumit Uniyal attend?
Sumit Uniyal attended Delhi University, Central Board Of Secondary Education, Central Board Of Secondary Education.
Who are Sumit Uniyal's colleagues?
Sumit Uniyal's colleagues are Hitesh Thapliyal, Gaurav Pandey, Shivam Kathait, Mirnal Bisht, Hitesh Thapliyal, Nidhi Singh, Niharika Mishra.
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Sumit Uniyal
Site Reliability Engineer || Techops || Devops || Aws Cloud || Python || TerraformDehra Dun3gmail.com, gmail.com, fiserv.com -
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