Sumit Yadav Email & Phone Number

Ghaziabad, Up, In

Noida, Uttar Pradesh, India

Noida Area, India

Manages ticket operations staff, effectively trains staff on proper office and box office duties, selling techniques, ticket system procedures, safeguarding of funds, posting of credit cards, and techniques to provide excellent customer service.• Manage, update and trouble-shoot the on-ground TMS; like Point For Sale (POS), Agent module, Gate entry system, Accreditation system and NFC/Cashless.• Reconciles and reviews the daily cash, credit card, and safe activity. Maintains daily revenue and reconciliation reports.• Manage all phases of building ticket manifest, pricing strategies, budgeting and execution.• Prepares and orders ticket stock and oversees printing.• Provide a product feature request to the technology team on business priorities.• Continually identify opportunities to improve the customer experience both on the web and on-ground.• Create and provide information and training on initiatives and changes, so we create experts everywhere. This includes training on organization-wide services and products.• Oversee the customer operations to ensure a delightful customer experience at all stages of the customer engagement.Major projects : IPL | Rajasthan Royals CPL | West Indies England & West Indies Tour of Sri Lanka | Sri LankaAuto Expo | NoidaIAF | DelhiIITF | DelhiSunburn | Delhi, Goa, KolkataSupersonic | Delhi

Noida Area, India

Noida Area, India

Customer Service, Technical Support, Client Management, Performance Management, Continuous Improvement,

Noida Area, India

Noida Area, India

- Inbound- Outbound- Backoffice