-Manage the day-to-day engineering project operations for signs, shades and specialty structures (including daily integrated change control in regards to scope change requests and the costs associated)-Coordinate residential projects including initial intake, sales process, site visits and active project management-Development of company processes and SOP’s using company software and other tools.-Perform office management duties (main communicator with clients via phone, supply… Show more -Manage the day-to-day engineering project operations for signs, shades and specialty structures (including daily integrated change control in regards to scope change requests and the costs associated)-Coordinate residential projects including initial intake, sales process, site visits and active project management-Development of company processes and SOP’s using company software and other tools.-Perform office management duties (main communicator with clients via phone, supply management, company event planning) Show less

-Manage multiple events for all business sectors (association, corporate, entertainment, law, pharmaceutical & technology) with up to 750 attendees while guiding budgets of $500,000+ -Full program management including: forecasting budgets, contract interpretation & meeting logistics (food, beverage, program flow, meeting rooms, audio visual requirements & 3rd party vendors)-Effectively communicate all client goals & program details & with hotel executives & all hotel teams through event… Show more -Manage multiple events for all business sectors (association, corporate, entertainment, law, pharmaceutical & technology) with up to 750 attendees while guiding budgets of $500,000+ -Full program management including: forecasting budgets, contract interpretation & meeting logistics (food, beverage, program flow, meeting rooms, audio visual requirements & 3rd party vendors)-Effectively communicate all client goals & program details & with hotel executives & all hotel teams through event orders, resumes, emails, hosted pre-event meetings & staff meetings-Partner with sales team as operational resource to help close business-Continuously build & maintain client relationships from initial contracting stage to event completion-Leader of the training, implementation & adoption of new operating procedures for department-Develop & mentor San Diego State University internship students-Marriott Awards of Excellence Nominee in 2018-Promoted from Event Manager to Senior Event Manager in March 2018-Individually produced $2.7 million in banquet revenue in 2019 as well as achieved 100% Overall Planning & Event Experience on Event Satisfaction Survey in 2019-Proficient in: Microsoft Office Suite: Outlook, Calendar, Teams, Word, Excel, Power Point & Marriott CRM system Show less

-Work in an urban market with 450 guest rooms & 35,000 square feet of meeting space & personally produced $1.8 million in banquet revenue in 2017-Achieved 87.5% Intent to Recommend individually on company Event Satisfaction Survey in 2017-Manage programs for all business sectors (corporate, pharmaceutical, association, entertainment, government, etc.) with up to 400 attendees while guiding budgets of $325,000-Effectively communicate all client program information with… Show more -Work in an urban market with 450 guest rooms & 35,000 square feet of meeting space & personally produced $1.8 million in banquet revenue in 2017-Achieved 87.5% Intent to Recommend individually on company Event Satisfaction Survey in 2017-Manage programs for all business sectors (corporate, pharmaceutical, association, entertainment, government, etc.) with up to 400 attendees while guiding budgets of $325,000-Effectively communicate all client program information with appropriate hotel departments through BEOs, resumes, pre-events & staff meetings-Knowledge of numerous software programs such as ISAC/Delphi, Outlook, Microsoft Word, Excel, Power Point & Adobe InDesign -Manage, develop & mentor SDSU internship students-Implement & enforce adoption of eVent Portfolio (company’s online event planning platform)-Maintain client relationships by ensuring program success & follow-up for future partnerships-Train with director on forecasting, budgeting & overall hotel strategy Show less

-Provide extensive administrative assistance to hotel executives & event operations departments-Interpret client meeting specs, translate into event software & detail event orders-Managed groups of 25 people or less on peak & all in-house meetings with minimal manager support-Cross-check method of payment for all groups with clients, accounting team & event managers-Manage & maintain the office, including: supplies, purchase orders & hotel-wide communications

-Provide administrative assistance to General Manager, Director of Sales & Marketing Manager including expense reports, travel & calendar appointments-Create & execute new projects for executive team-Expedite all preparation for Sales Teams VIP client site visits -Market & promote hotel through social media outlets & website development-Collect & process payment for groups, catering events & guest room nights

-Assist events team with catering, rentals, and vendor research -Create event-related forms, floor plans, and decorations-Processing of events

-Book and track all travel arrangements for Dr. Lynn Reaser-Provide assistance to co-workers, students, and visitors-Carry out typical office duties such as data entry, answering phones, filling out accounting forms etc.-Attend networking events, help with set-up, transitions, and tear-down

-Communicate with prospective students by giving campus tours-Complete occasional office duties such as filing and answering phones

Organized event registrations using Microsoft ExcelAnswered questions over the phone regarding the University and Orientation

-Complete assigned research & event planning projects-Connect nationally to market events

-Shadow & assist staff members in Catering, Conference Services, Banquets & Servers-Serve clients in any way required (signage, errands, task-delegation & set-ups)

-Executed excellent customer service though money exchange, shelf stocking, etc.