With a Bachelor of Applied Science in Community Health and Preventive Medicine from California State University, Fresno, I am currently enhancing patient experiences as a Patient Account Representative at Kaiser Permanente. My competencies in individual and group health insurance, coupled with a strong background in member services, position me to effectively address and resolve patient concerns, ensuring a seamless healthcare journey for our members.My previous roles in patient access and case management, including a year at Saint Agnes Medical Center, have honed my skills in medical record management and the development of client-centered programs. As part of a team, we've successfully established services that address psycho-social barriers and foster client well-being. I'm driven by a commitment to community health and am eager to contribute to our collective goal of providing exceptional care, while bringing a diverse perspective to our team.
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Program ManagerWestcareFresno, Ca, Us
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Clinical Education CoordinatorCalifornia Health Sciences University (Chsu) Oct 2024 - PresentClovis, Ca, UsStudent support: Providing personal support to students, and being their main point of contact for meeting curricular requirements Placement: Planning student placements and providing information before clinical rotations Onboarding: Onboarding students for orientation and access to computers and EMRs Tracking: Tracking requirements and managing agreements between educational institutions and healthcare settings Liaison: Serving as a liaison between students, clinical/field sites, and the educational program Monitoring: Monitoring faculty evaluations to identify at-risk students Guidance: Guiding students to meet their individual academic requirements and long-term progress Relationships: Developing and overseeing relationships with clinical preceptors, clerkship directors, medical staff, and students Agreements: Executing and maintaining clinical education affiliation agreements -
Patient Account RepresentativeKaiser Permanente Jan 2023 - PresentOakland, California, Us -
Patient Access RepresentativeSaint Agnes Medical Center Oct 2022 - Nov 2023Fresno, Ca, Us• Developed RN case management assignments and shift rotation• Organized and implemented monthly case management department schedule• Managed timekeeping, payroll processing, and medical record management• Oversaw patient appeals and inventory management -
Case ManagerRh Community Builders Mar 2021 - Nov 2021• Coordinated room placements for displaced clients, leading to successful client placement and temporary housing solutions.• Identified psycho-social barriers for clients and established needed services from community resources.• Developed job readiness and education readiness programs for clients.• Collaborated with various social service organizations to address client needs. -
Program ManagerDelta Health System-The Medical Center Jan 2019 - Jan 2020Greenville, Mississippi, Us• Organized and supervised district wide biometric screenings to promote employee wellness• Managed budgetary expenditures for district wellness programs through cost benefit analytics• Negotiated contracts and revised reporting discrepancies to ensure program efficiency -
Member Services SpecialistAetna, A Cvs Health Company Feb 2015 - Sep 2017Hartford, Connecticut, Us• Provided detailed insurance benefit analysis to policy holders ensuring excellent customer service and satisfaction.• Assisted customers via phone for high-volume and answered HMO, PPO, and EPO plan questions.• Reviewed insurance claims to ensure accurate processing and made adjustments as needed according to contract.• Managed assigned written correspondence and took appropriate actions for claims processing/payment.
Summer Copeland Education Details
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California State University, FresnoCommunity Health And Preventive Medicine
Frequently Asked Questions about Summer Copeland
What company does Summer Copeland work for?
Summer Copeland works for Westcare
What is Summer Copeland's role at the current company?
Summer Copeland's current role is Program Manager.
What schools did Summer Copeland attend?
Summer Copeland attended California State University, Fresno.
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