Summer Walker Email & Phone Number

New Yok, New York, Us

Billfold POS provides innovative point-of-sale solutions tailored for events, festivals, and high-traffic venues. The platform integrates RFID technology, enabling seamless, cashless payments that enhance customer experiences and improve operational efficiency for organizers.* Oversees a portfolio of clients, including large festivals with 50,000+ attendees and permanent venues.* Advises clients on strategies to boost revenue through RFID technology and Billfold POS solutions.* Led the creation of the Billfold Resource Center, collaborating with cross-functional teams and publishing over 150 support articles.* Manages the deployment of Billfold POS solutions in Brazil, South America's largest economy.

Motived project management and customer success leader with expertise in building cross-functional teams and department alignment and effectively navigating organizational dynamics. Created and managed customer success operations leading to impactful outcomes related to customer experience, team empowerment, and account renewals.

Westlake, Oh, Us

Responsible for internal process improvement and the development and execution of projects ● Improved standard processes to reduce the time it takes to bring products, services, and ideas to internal customers.● Performed analyses of data and communicated project progress to stakeholders.● Conducted cross-functional and strategic projects supporting quality resulting in process improvement.● Provided Agile coaching for teams using Scrum and Kanban to enable better outcomes, solutions and services.

Westlake, Oh, Us

Managed multiple projects involving operations for the newly formed Customer Success team. • Performed data analysis, working with cross-functional teams, CRM rollout, administration, and training.• Created Salesforce data cleansing processes from 6 company acquisitions resulting in a cohesive, efficient and timely integration of systems. • Supported Customer Success Managers by introducing digital tools and iterated the tools based on feedback accomplishing improved workflow.• Rolled out company-wide initiatives including a million-dollar project to utilize Gainsight, a Customer Success CRM, as a tool for over 16,000 customers.• Created content and administered training to over 200 Gainsight users.

Westlake, Oh, Us

Architect of the Blockcerts open standard with the MIT Media Lab, world leader in blockchain credentialing and blockchain-based digital identity. Acquired by Hyland Software in 2020 (formerly known as Learning Machine).Developed and implemented a scalable, KPI-driven customer success process and team. Performed all aspects of planning, executing, reporting, and forecasting demand for post-sales customer onboarding, training, and support. ● Conceived and directed overall implementation of blockchain credential services for domestic and foreign customers. Opt-in rate among end-users doubled from 30% to 60% within 12 months.● Created comprehensive internal support processes streamlining product delivery.● Designed and delivered customer-facing systems including help desk and knowledge base resulting in developer escalation rate decreases from 78% (Q1) to 13% (Q4).

New York, New York, Us

Fostered relationships with local businesses, communicating benefits of the Cinch app and working directly with the engineering team to implement changes based on customer feedback. Managed street teams throughout Long Island and Brooklyn. ● Designed and managed internal and merchant operations systems improving processes and workflow. ● Assisted development and quality assurance for consumer mobile apps on Android and iOS.● Delivered presentations, planned, and attended marketing events for B2B and B2C customers.

New York, Ny, Us

Managed team of 14 customer support staff for leading iPad point of sale software provider. ● Interacted with customers on public forums and increased productivity in email and chat service functions.● Developed chat, forum and email service tools used by 5K+ retail customers.● Integrated online and telephone support systems from competitor acquired by ShopKeep.

● Prepared and delivered reports on video games, the gaming community, and the technology associated with the most popular form of entertainment in the world.● Utilized search engine optimization.● Interacted with audience.● Served as a Community Manager.

Seoul, Kr

Improved public speaking and writing skills of 4th-year Engineering students before they entered the workforce. ● Led courses, produced textbooks, and created English public speaking curriculum for students.● Curriculum became mandatory for all university students.

Seoul, Kr

● Developed and released the music section of Groove Korea magazine.● Delegated assignments to contributors and photographers. ● Produced a yearly music issue.● Wrote monthly music content.● Edited and proofread articles, working with a tight deadline.● Organized and marketed public events.● Represented Groove Korea at large events, such as festivals

● Determined the best plan for media coverage leading up to events ● Secured guest spots on radio and television for performers ● Worked with local and national print media to assure coverage in newspapers and magazines ● Negotiated advertising space for broadcast and print● Purchased and monitored ads on Facebook assuring maximum impact to specific markets● Managed local bands by booking them at venues in cities throughout the country and negotiating contracts for performers ● Planning and marketing of successful charity events ● Organized the wildly successful Battle of the Bands, a yearly event involving 20+ music acts, including expatriates and Korean participants, taking place over four weeks

Ba, Communications: Broadcast Management

Tesol Certification, Teaching English As A Second Or Foreign Language