Summer Walker

Summer Walker Email and Phone Number

Customer Success Leader @ Billfold Contactless Solutions
Summer Walker's Location
Brooklyn, New York, United States, United States
Summer Walker's Contact Details
About Summer Walker

Motivated customer success leader with expertise in building cross-functional teams and department alignment and effectively navigating organizational dynamics. Created and managed customer success operations leading to impactful outcomes. Experience at Learning Machine focussed on enhancing customer value and retention which contributed to the acquisition of the company by Hyland Software. Learned to navigate relationships across cultures while living and working in Asia and Europe as well as working with customers in the Middle East, Latin America, and the Caribbean resulting in increased empathy, superior communication skills, and skilled relationship building.Demonstrated competencies include:Customer Success• Gainsight Administration• Problem Solving• Public-Facing Communication• Salesforce • SaaS, B2B and B2CLeadership• Time Management• Decision Making• Coaching and Training• Operations Management• Relationship BuildingProject Management• Scrum Master• Agile Methodologies• Process Optimization• Critical Thinking• Stakeholder Management

Summer Walker's Current Company Details
Billfold Contactless Solutions

Billfold Contactless Solutions

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Customer Success Leader
Summer Walker Work Experience Details
  • Billfold Contactless Solutions
    Client Success
    Billfold Contactless Solutions Jun 2023 - Present
    New Yok, New York, Us
    Billfold POS provides innovative point-of-sale solutions tailored for events, festivals, and high-traffic venues. The platform integrates RFID technology, enabling seamless, cashless payments that enhance customer experiences and improve operational efficiency for organizers.* Oversees a portfolio of clients, including large festivals with 50,000+ attendees and permanent venues.* Advises clients on strategies to boost revenue through RFID technology and Billfold POS solutions.* Led the creation of the Billfold Resource Center, collaborating with cross-functional teams and publishing over 150 support articles.* Manages the deployment of Billfold POS solutions in Brazil, South America's largest economy.
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  • Software
    Customer Success Leader | Project Manager
    Software 2006 - Sep 2023
    Motived project management and customer success leader with expertise in building cross-functional teams and department alignment and effectively navigating organizational dynamics. Created and managed customer success operations leading to impactful outcomes related to customer experience, team empowerment, and account renewals.
  • Hyland
    Process Engineer, Cloud Platform Engineering | Hyland
    Hyland Aug 2022 - Apr 2023
    Westlake, Oh, Us
    Responsible for internal process improvement and the development and execution of projects ● Improved standard processes to reduce the time it takes to bring products, services, and ideas to internal customers.● Performed analyses of data and communicated project progress to stakeholders.● Conducted cross-functional and strategic projects supporting quality resulting in process improvement.● Provided Agile coaching for teams using Scrum and Kanban to enable better outcomes, solutions and services.
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  • Hyland
    Business Analyst, Customer Success Operations | Hyland
    Hyland Mar 2021 - Sep 2022
    Westlake, Oh, Us
    Managed multiple projects involving operations for the newly formed Customer Success team. • Performed data analysis, working with cross-functional teams, CRM rollout, administration, and training.• Created Salesforce data cleansing processes from 6 company acquisitions resulting in a cohesive, efficient and timely integration of systems. • Supported Customer Success Managers by introducing digital tools and iterated the tools based on feedback accomplishing improved workflow.• Rolled out company-wide initiatives including a million-dollar project to utilize Gainsight, a Customer Success CRM, as a tool for over 16,000 customers.• Created content and administered training to over 200 Gainsight users.
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  • Hyland
    Director Of Customer Success | Hyland Credentials (Fka Learning Machine)
    Hyland Jun 2018 - Mar 2021
    Westlake, Oh, Us
    Architect of the Blockcerts open standard with the MIT Media Lab, world leader in blockchain credentialing and blockchain-based digital identity. Acquired by Hyland Software in 2020 (formerly known as Learning Machine).Developed and implemented a scalable, KPI-driven customer success process and team. Performed all aspects of planning, executing, reporting, and forecasting demand for post-sales customer onboarding, training, and support. ● Conceived and directed overall implementation of blockchain credential services for domestic and foreign customers. Opt-in rate among end-users doubled from 30% to 60% within 12 months.● Created comprehensive internal support processes streamlining product delivery.● Designed and delivered customer-facing systems including help desk and knowledge base resulting in developer escalation rate decreases from 78% (Q1) to 13% (Q4).
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  • Cinch (Cinch Technologies, Inc.)
    Head Of Support And Operations
    Cinch (Cinch Technologies, Inc.) May 2017 - Jun 2018
    New York, New York, Us
    Fostered relationships with local businesses, communicating benefits of the Cinch app and working directly with the engineering team to implement changes based on customer feedback. Managed street teams throughout Long Island and Brooklyn. ● Designed and managed internal and merchant operations systems improving processes and workflow. ● Assisted development and quality assurance for consumer mobile apps on Android and iOS.● Delivered presentations, planned, and attended marketing events for B2B and B2C customers.
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  • Shopkeep
    Manager, Customer Care
    Shopkeep Dec 2013 - Jan 2017
    New York, Ny, Us
    Managed team of 14 customer support staff for leading iPad point of sale software provider. ● Interacted with customers on public forums and increased productivity in email and chat service functions.● Developed chat, forum and email service tools used by 5K+ retail customers.● Integrated online and telephone support systems from competitor acquired by ShopKeep.
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  • Gamebreaker.Tv
    Writer
    Gamebreaker.Tv Jan 2013 - Dec 2013
    ● Prepared and delivered reports on video games, the gaming community, and the technology associated with the most popular form of entertainment in the world.● Utilized search engine optimization.● Interacted with audience.● Served as a Community Manager.
  • Hanyang University
    Associate Professor
    Hanyang University Jan 2008 - Aug 2012
    Seoul, Kr
    Improved public speaking and writing skills of 4th-year Engineering students before they entered the workforce. ● Led courses, produced textbooks, and created English public speaking curriculum for students.● Curriculum became mandatory for all university students.
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  • Groove Korea
    Editor
    Groove Korea Jan 2008 - Mar 2012
    Seoul, Kr
    ● Developed and released the music section of Groove Korea magazine.● Delegated assignments to contributors and photographers. ● Produced a yearly music issue.● Wrote monthly music content.● Edited and proofread articles, working with a tight deadline.● Organized and marketed public events.● Represented Groove Korea at large events, such as festivals
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  • Freelance
    Marketing And Event Coordinator
    Freelance 2006 - 2012
    ● Determined the best plan for media coverage leading up to events ● Secured guest spots on radio and television for performers ● Worked with local and national print media to assure coverage in newspapers and magazines ● Negotiated advertising space for broadcast and print● Purchased and monitored ads on Facebook assuring maximum impact to specific markets● Managed local bands by booking them at venues in cities throughout the country and negotiating contracts for performers ● Planning and marketing of successful charity events ● Organized the wildly successful Battle of the Bands, a yearly event involving 20+ music acts, including expatriates and Korean participants, taking place over four weeks

Summer Walker Skills

Editing Blogging Social Media Proofreading Event Planning Training Marketing Management Research Copy Editing Customer Service Community Management Language Teaching Esl Teaching Writing News Writing Journalism Customer Support Customer Relationship Management Project Management Leadership Public Speaking Search Engine Optimization Content Management Microsoft Word Hootsuite

Summer Walker Education Details

  • The University Of Texas At Arlington
    The University Of Texas At Arlington
    Communications: Broadcast Management
  • Tefl International School Of Language
    Tefl International School Of Language
    Teaching English As A Second Or Foreign Language

Frequently Asked Questions about Summer Walker

What company does Summer Walker work for?

Summer Walker works for Billfold Contactless Solutions

What is Summer Walker's role at the current company?

Summer Walker's current role is Customer Success Leader.

What is Summer Walker's email address?

Summer Walker's email address is su****@****and.com

What is Summer Walker's direct phone number?

Summer Walker's direct phone number is +197292*****

What schools did Summer Walker attend?

Summer Walker attended The University Of Texas At Arlington, Tefl International School Of Language.

What are some of Summer Walker's interests?

Summer Walker has interest in Broad Knowledge Of Multiple Cultures, Blogging About The Gaming Industry.

What skills is Summer Walker known for?

Summer Walker has skills like Editing, Blogging, Social Media, Proofreading, Event Planning, Training, Marketing, Management, Research, Copy Editing, Customer Service, Community Management.

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