Summer Debella Email & Phone Number

Tulsa, Oklahoma, United States

-2021 Rookie of the Year award winner*Develop comprehensive, detailed implementation plan outlining client, carrier and vendor roles and responsibilities, for Data and Voice implementations of up to 500+ locations.*Facilitate collaboration and communication of the project with client, carrier and vendors. *Ensure order accuracy from customer to carrier implementation. *Manage day to day tasks of implementation ensuring potential project delays are proactively addressed to… Show more -2021 Rookie of the Year award winner*Develop comprehensive, detailed implementation plan outlining client, carrier and vendor roles and responsibilities, for Data and Voice implementations of up to 500+ locations.*Facilitate collaboration and communication of the project with client, carrier and vendors. *Ensure order accuracy from customer to carrier implementation. *Manage day to day tasks of implementation ensuring potential project delays are proactively addressed to ensure project stays on track for delivery.*Advocate for client while providing excellent judgement and a high degree of emotional intelligence in handling client escalations with carriers and vendors. *Manage project expectations with internal staff, vendors and clients according to standard project SLAs.*Ensure change requests are submitted and processed in a timely manner, to minimize risk of failed deadlines.*Measure and communicate project performance to project stakeholders through weekly calls, spreadsheets and email communications.*Ensure client's industry specific technology needs are met and strengthen client relationships through attentive communications. Dedicated client industries include Healthcare, Entertainment/Hospitality, Logistics, Manufacturing and Retail. Show less

Tulsa, Oklahoma Area

I collaborated and promoted career assessment/vocational counseling via applicant interview & qualification evaluation to determine needs for employment, job skills, placement, training, and referral needs. Key contributions include:• Identify cultural and corporate developmental needs and research and promote build and delivery of training programs including the development of a Mock Interview Training course, which was awarded the STAR Award.• Participate in career workshops and… Show more I collaborated and promoted career assessment/vocational counseling via applicant interview & qualification evaluation to determine needs for employment, job skills, placement, training, and referral needs. Key contributions include:• Identify cultural and corporate developmental needs and research and promote build and delivery of training programs including the development of a Mock Interview Training course, which was awarded the STAR Award.• Participate in career workshops and job fairs to promote lucrative careers within the State of Oklahoma government. Developed press release and marketed Oklahoma Employment Security Commission Job Fairs.• Facilitated social media training for Tulsa American Job Center staff to show the advantages of job seekers utilizing social media platforms such as LinkedIn and Facebook. Helped develop Director of Communications position and performed role from Dec 2019-May 2020• Held discussions of social media overhaul, creating mockup templates for possible page integration and reviewed pages to assess ability of each page to absorb smaller pages to assist with more efficient management from a State office level.• Content creator and manager of the Tulsa American Job Center Facebook page. Doubled page likes in less than 12 months, produced content that was viewed by upwards of 3k per post. Creator and manager of OESC Facebook page, with content that was viewed by up to 46.1k per post. Created images using Adobe Indesign.• Managed agency wide social media during Covid-19 crisis, helping disseminate critical information to clients via numerous platforms. Lead team of 3 intra agency staff during this time to ensure clients were responded to promptly with necessary information. Show less

Claremore, Oklahoma, United States

As a Subject Matter Expert/Certified Child Support Specialist I developed strategies for management of international caseload, created questions for certification test as member of subject matter expert team and trained and mentored new caseworkers on case management procedures and policy. Collaborated with Supervisors, Peers, and Persons Outside Organization (both domestic and international). Used knowledge of family law as Certified Paralegal in preparation of legal documents, including… Show more As a Subject Matter Expert/Certified Child Support Specialist I developed strategies for management of international caseload, created questions for certification test as member of subject matter expert team and trained and mentored new caseworkers on case management procedures and policy. Collaborated with Supervisors, Peers, and Persons Outside Organization (both domestic and international). Used knowledge of family law as Certified Paralegal in preparation of legal documents, including briefs, pleadings, appeals, and liens. Also negotiated with clients and other professionals on court proceedings and researched case law to apply to current cases & reviewed legal documents for errors. Prepared financial statements for use in court, Average monthly collections office wide of $1M per month, Distributed to clients and state owed debt• Employee of the Quarter 3rd Quarter 2017• Employee of the Month October 2014 Show less

Master Of Business Administration - Mba, Business Administration And Management, General

3.8 GPA in MBA program at Tulsa Campus

Bachelor Of Science - Bs, Criminal Justice And Corrections

Minor in homeland security

Associate Of Arts - Aa, Legal Assistant/Paralegal

Activities and Societies: Founding Member of Paralegal Association (Secretary)

Bachelor'S Degree

Activities and Societies: Alpha Delta Pi, Assisted with Kappa Sigma Krazy Dayz as well as other PanHellenic events.