Sales Lead
My responsibilities in this role included setting daily sales targets, monitoring real-time sales performance through Salesforce, and streamlining store operations through training initiatives. I also oversaw daily store opening and closing procedures, ensuring financial accuracy and adherence to detailed closing protocols.I managed a team of 8 associates, assigning tasks based on their strengths and ensuring a cohesive sales strategy. I conducted employee evaluations to provide constructive feedback and create tailored growth plans. This role also gave me the opportunity to participate in the recruitment and screening of potential team members.This position honed my selling skills as I developed effective objection-handling techniques in response to common sales objections. I consistently exceeded Customer Relationship Management (CRM) goals by 10%, contributing to improved customer retention. I boosted store dollars per transaction (DPT) and units per transaction (UPT) by promoting party packages, accessories, and gift cards — overall enhancing sales revenue.
