Summer Light Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Area

-Onboarding and Offboarding Coordination - Processed onboarding and offboarding daily; ensured federal and state laws were accurately and fully implemented including Federal I-9’s across all locations and multiple departments.-Communicated and coordinated onboarding and offboarding documents to keep the company up to date with onboarding and offboarding processes for all departments and locations.-Managed all 150 Apple Device fleet, including programming and configuring devices for sales and production team.-Verified Employment for current and former employees.-Reconciled monthly health and benefits invoices; verifying for 500 employees, current and former, to ensure accuracy and completeness.-Provided assistance and support for Senior Payroll Specialist and Benefits Administrator for various assignments.-Payroll Implementation on a bi-weekly basis ranging from $1-$1.5M; Processed payroll for over 350 salary, hourly, part-time, full-time, and commission based employees.-Processed reports and maintaining payroll records for over 350+ employees across 3 states and 5 departments.-Responsible for all inner-company transfers and promotions across all departments and locations.-Provide technical support to all sales and production staff.-Vehicle Fleet management - Coordinated and communicated with all managers and department heads regarding title records, insurance documents, fuel credit cards, and geoTab accounts for 50+ vehicles.-Developed the current Fleet documentation management folder system implemented for all 150+ vehicles.

Austin, Texas Area

-Graded and communicated feedback on calls from over 30 call center agents twice a week to ensure they met the highest of company standards. -Supervising and providing assistance to a team of 15+ call center agents.-Coordinated with Coaches and Training Managers to assist with training material and areas of improvement for all agents.

Austin, Texas

-Qualified all inbound calls for appointments while effectively addressing customer concerns to save potential cancels.-Executed 200 outbound calls per day to set customer appointments resulting in sales.-Maintaining communication with previous customers potential prospects to regain interest.-Developed and implemented paper lead tracking to digital lead tracking for a sub-team in the call center.-Recognized with the Most Valuable Employee Award in 2014.

Certificate, Interpreting In American Sign Language

High School Diploma

Education record