Senior Renewals Manager
Current• Provides support to the Growth teams, with a high attention to detail• Researches, analyzes, and documents findings• May coach, review, and/or delegate work to other team members• Manages the end-to-end renewal process, including contract negotiations, pricing discussions, and timely execution of renewal agreements• Builds and maintains strong relationships with key stakeholders within partner organizations, understanding their business needs and ensuring their ongoing satisfaction• Collaborates with the Account Management team to develop strategic account plans, identifying opportunities for upselling and cross-selling during the renewal process• Provides accurate and timely forecasting and reporting on renewal metrics, highlighting risks and opportunities to senior management• Provides insights and data-driven recommendations for business planning• Serves as the primary point of contact for partners during the renewal process, addressing any concerns or issues promptly and effectively• Collaborates with Legal and Finance teams to negotiate contract terms and conditions, ensuring compliance with company policies and guidelines• Handle escalations relating to contract questions, negotiations, and requests• Identifies opportunities to increase revenue through contract expansions, upgrades, and add-on services, working closely with the Sales team to drive upsell and cross-sell initiatives• Continuously evaluates and improves the renewal process, implementing best practices and automation tools to streamline operations and enhance customer experience
