- Strategically managed and controlled automated robots via command-line operations across multiple warehouse sites, ensuring timely fulfillment of orders.- Played a pivotal role in the site and warehouse commissioning, orchestrating operational workflows, and contributing to swift and successful launches.- Executed manual overrides and navigation of robotic systems to resolve emergent order discrepancies, maintaining continuity in customer deliveries.- Fostered collaborative relationships with on-site engineering teams, imparting technical insights to enhance robot functionality and maintenance protocols.- Led the development and distribution of detailed logistics and warehouse reporting, underpinning tactical decision-making for supply chain optimization.- Monitored and supervised SCADA systems, leveraging real-time data to improve warehouse operational efficiency and resource allocation.

-Troubleshoot, diagnose and solve technical hardware and software issues within a Mac and Google cloud environment-Manage and update internal/external documentation within Confluence that consists of repetitive problems, fixes, steps, and resolutions ranging from apps to workflow operations-Investigate, troubleshoot and solve technical issues with the VPN Global Protect(Palo Alto Networks)-Perform peripheral onboarding setup of new macbooks and systems for new and existing employees including headset, keyboard, hub and mouse equipment.-Troubleshoot company network issues following TCP/IP guidelines-Contribute to automation and migration of internal computer inventory from MailChimp to Intuit.-Help over 10,000+ employees with technical support

-Designing, implementing, and maintaining complex network solutions to meet organizational needs.- Configuring and troubleshooting network devices, including routers, switches, firewalls, and VPNs for public schools.- Monitoring network performance and security to proactively address issues and ensure optimal operation- Expertly calibrated remote AI-powered cameras, optimizing feed quality and accuracy for live broadcasts, contributing to enhanced viewer experiences.- Delivered comprehensive technical assistance to end users, ranging from network troubleshooting to hardware and software resolutions, utilizing Zendesk for efficient issue tracking and resolution.-

-Skillfully diagnosed and resolved diverse hardware and software issues by applying systematic troubleshooting methodologies across Windows and Apple platforms.-Configured and optimized a variety of operating systems, including Windows Vista to Windows 10, as well as Apple OS X 10.12 and above, ensuring peak performance and user satisfaction.-Efficiently documented and communicated intricate customer issues using the internal ticketing system, paving the way for accurate and timely issue resolution.-Conducted regular maintenance routines for both Windows and Apple computers, thereby reducing system failures and improving longevity.-Provided exceptional remote guidance and support for clients, addressing Windows and Apple OS-related problems over the phone and enhancing the overall helpdesk service quality.-Performed internal hardware repairs with precision, including but not limited to hard drive replacements, RAM upgrades, iOS screen repairs, motherboard replacements, and laptop display fixes.-Established a track record for inventive troubleshooting that minimized downtime and maximized system reliability for clients.-Built a strong rapport with customers through trustworthy and reliable service, leading to increased customer satisfaction and loyalty.