Summer Robbins Email and Phone Number

- Manage New Hire and Recurrent Training for CS Departments- Develop and conduct new curriculum for CS Department. - Conduct daily one on one development sessions with CS Department Agents. - Work directly with VP of Customer Service and Director of Growth on miscellaneous projects.

- Conducts new hire customer service training, recurrent training as well as training inother various areas (including personal development skills).-Develops training outlines and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, online training, meetings and workshops. - Manages/Reports on progress of employees under guidance during training periods. -Maintains Trainee records. -Works with Knowledge Base Specialist to ensure all training material is updated in the internal Knowledge Base and external Newegg websites FAQs respectfully. -Maintains database of training department records for all training classes. -Conduct Training evaluations on New Hire Training classes and other training classes to measure progress and to evaluate effectiveness of training. -Develops advanced training material and conducts training for CS agents in China and Taiwan. -Conducts side-by-side coaching for CS trainees and agents. Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.

- Addressing customer inquiries and resolving issues via phone, email live chat, SMSmessaging and eBay contact.-Provide an excellent customer experience to everycontact to generate a loyal clientele. -Directed calls from business customers to appropriate individuals and departments. -Assist in training new agents on call center floor by answering procedural questionsand giving advice while assisting agents utilize critical thinking and organizational skills. - Investigated and resolved customer inquiries and complaints in an empathetic manner. -Miscellaneous tasks asked of by the supervisor on duty

-Operated a POS system to itemize and complete daily customer purchases.- Monitor cash drawers to multiple checkout stations to ensure adequate cash supply.- Served as the main liaison between customers, other associates and management.- Assisted in restocking inventory as needed and reviewed cash operation data to verifyproper replenishment. - Greeted customers entering the store to ascertain what each customer wanted orneeded.- Helped drive sales goals and achieve monthly quotas.- Replenished supplies, bags and other materials at each cash wrap.-Assist opening and closing Assistant Store Manager/Store Manager with opening and closing duties (i.ebalancing cash drawers, providing sales report, setting up nightly bank deposit).-Conducted bi-monthly walk-throughs with Assistant Store Managers, Store Managersand District Manager to discuss interior store displays and store performance.- Assist in training new employees on cashier duties, sales floor etiquette, salestechniques and back stock room processes.- Miscellaneous tasks as asked of by the supervisor on duty.

- Completed purchases using Point of Sale systems Processed customer returnsHandled all customer relations issues in a gracious manner and in accordance withcompany policies. - Cleaned and organized the store, including the checkout desk and displays.- Alerted customers to upcoming sales events and promotions. - Miscellaneous tasks as directed by the supervisor on duty.

- Assisted customers in Hardware, Fitness and Garden departments to determineproducts that would enrich their current project.- Assisted in cashier duties such as operating a POS system, generating sales, handlingstore credit card applications.- Using Apple Products for customer assistance and cashier duties.- Replenished sales floor stock as needed Participated in nightly recovery ofdepartments.

-Check in patients for appointments Assisted patients in scheduling futureappointments. - Clean patient rooms before and after use.- Miscellaneous tasks as directed by supervisor.