Summer Stone Email & Phone Number

Travelers Rest, Sc, Us

Greenville, South Carolina

Troubleshoot, modify and update Fortinet cloud firewall and on-premise firewall configurations via customer requests.Collaborated with senior management inside and outside the team to create and analyze work flows for changes that result in a positive business impact.Collect and analyze newly installed customer data to create reports to identify trends and training opportunities.Fortinet NSE 3 CertifiedIdentify and investigate process gaps and create new processes and procedures to train and distribute to impacted departments.Assist when needed to build out the monthly scheduling calendar and create scheduling assignments for up to 20-30 new requests for activation's on a daily basis. Helped design a plan for a Jira dashboard, and with the help of developers, built a customized, easy to use, functional database that consolidated multiple systems functions into a single space.Modify and adjust Jira filters as needed to customize data result. Perform project management and coordination duties to organize and migrate customers off of outdated or grandfathered end of life products or platforms. Proficient in M6, Icare/Vox, BPMS, Wincare CRM, Excel, Word, Jira, Secops, Remedy

Greenville, South Carolina Area

Assist and support team mates with any challenges and answer questionsKeep lines of communication open on multiple customers orders Follow up and actively communicate all details of orders to customersProvide support for the Supervisor in daily functionsBuild bridges with all necessary departments to ensure orders are completed in a timely mannerTrain new hires to perform daily duties of the positionKeep up with new processes and procedures and communicate to team mates promptlyFacilitate training when necessary for new processes/proceduresMonitor team data and identify when there is issue and how to assistWork together with other team leads to come up with solutions to repeat issuesHandle escalated or irate customers calls

Greenville, South Carolina Area

Serve as the customers main point of contact from post sales to installBuild bridges with all necessary departments to ensure orders are completed in a timely mannerQuickly review order and identify key product types and any necessary details that may need to be relayed to the customerIdentify proper product type to ensure proper scheduling job for technicianSchedule all pertinent job types on the calendar and work with dispatch department to fit in orders when a conflict is identifiedBalance business needs and customer needsSet goals for yourself that you can meet or exceed each month regarding the total number of installs you can complete as well as revenue associated with those installsUse spreadsheets and multiple systems to organize and keep up with 50-100+ customers accountsProactively communicate all details of orders for multiple customers whenever necessaryBe flexible to jump from one customer account, to a critical email, to a phone call with easeKeep up with new processes and procedures

Associates - Computer Sciences with emphasis on Networking System Administration

Closely monitor 20-30 running machines for any defectsStop machines and report problems to fixerFix minor problems on needle bar

Travelers Rest, Sc

2+ years as an IT help desk coordinator providing on average 1,000 face to face, telephone and email support per month with resolutions typically in less then one hour.Assisted in implementing a help desk support department that assisted 500+ associates at over 40 locations.Provided desktop support with Proxy Host Service and the Remote Desktop Support option.Customized and maintained maintenance based ticketing system for IT related functionality ensuring cost effectiveness and ease of use.Knowledgeable about Windows XP, Vista, Office 2003 & 2007, Active directory, Microsoft Exchange email client, and VPN.Effectively communicated complex issues daily to system administrators, hardware technicians, software technicians, programmers, network engineers, and maintenance staff.Analyzed and prioritized dispatch according to severity of issue.Complied reports to address and correct preventative problems.Activated and deactivated mobile communications devices.Sorted and distributed packages and mail items for deliveryUpdated and exported master copier list to ensure all associates scan folder was accessible

Greenville, Sc

Organized and prioritized follow up for 50-75 accounts with special needs, additional action on a daily basisResolved extremely irate disputesDemonstrated effective listening to cue in on both spoken and unspoken needsFacilitated training for new hiresSubstitute for supervisors of 15-20 peopleAbided by state and federal regulationsEntrusted with a credit limit of $1,000.00Negotiated to maintain and prevent cancellation of accountsInstalled and maintained account with over 300 telephone numbersRapport building while entering orders in both internal and external computer systemsSoft sales skillsTransitioned between local specialist, priority customer support, inbound telemarketing and small business as dictated by changing business needs