Summer-Ann Clarke Email and Phone Number
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Dynamic healthcare technology professional with a focus on SaaS and patient engagement, seeking a leadership position to lead cross-functional teams in driving operational efficiency and improving patient outcomes. Leveraging a track record of measurable success in reducing churn, increasing retention, and optimizing workflows, I aim to implement strategic initiatives that align with the organization's goals and foster innovation in healthcare delivery. Eager to contribute my expertise in product strategy and healthcare solutions to a forward-thinking organization focused on impactful, scalable growth.
Phreesia
View- Website:
- phreesia.com
- Employees:
- 707
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Senior Manager, Client ServicesPhreesia Oct 2021 - PresentRaleigh-Durham, North Carolina Area• Increased net dollar retention by 124% (H2 '22) and 123% (H1 '23) by driving expansion and upsell strategies, focusing on patient engagement solutions for healthcare providers. • Directed three pod leads and 15 implementation analysts across the US & India, overseeing 50+ successful SaaS implementations that enhanced client workflows and patient satisfaction. • Reduced customer churn by $500K through the development and execution of a data-driven retention strategy focused on clinical efficiency and product adoption. • Enhanced team performance by 25% by developing comprehensive onboarding and training programs, optimizing hybrid international team collaboration.
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Manager, Client ServicesPhreesia Sep 2020 - Oct 2021Raleigh-Durham, North Carolina Area• Managed a team of 11, implementing healthcare SaaS solutions for multi-specialty practices, achieving a 95% client satisfaction rating through seamless system integrations and workflow optimization. • Collaborated with market development and product teams, identifying $1M+ in upsell opportunities and contributing to client revenue growth through value-driven solution expansion. • Developed and executed performance management processes, increasing team efficiency by 20% through structured feedback and mentorship.• Collaborated with hiring managers to conduct case study interviews for candidates
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Project Lead, Client ServicesPhreesia Dec 2019 - Sep 2020Raleigh-Durham, North Carolina Area• Successfully led over 20 SaaS project implementations, achieving a 98% on-time delivery rate by optimizing team resource allocation and project management strategies. • Reduced project timelines by 15% through efficient delegation of tasks and strategic risk management, ensuring adherence to client requirements and timelines.
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Senior Consultant, Client ServicesPhreesia Jul 2018 - Dec 2019Raleigh-Durham, North Carolina Area• Led 10+ high-complexity consulting projects, delivering $800K+ in revenue for multi-specialty practices by identifying workflow inefficiencies and advising on patient engagement technologies. • Provided data-driven insights, helping clients optimize SaaS platforms to improve patient outcomes and clinic performance. • As Pod Lead, contributed to the professional development of 4 team members, improving project completion rates by 20%.
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Consultant, Client ServicesPhreesia Aug 2017 - Jul 2018Greater New York City Area• Led successful clinical expansion for one of the market’s largest mutli-specialty practices worth $500k+ contract value.• Partnered with clients to reduce onboarding timelines by 10% streamlining the implementation of SaaS solutions across clinical environments.
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Implementation AssociatePhreesia Nov 2016 - Aug 2017Greater New York City Area• Executed 100+ successful SaaS implementations, improving clinical efficiency by providing training on best practices for system integration and patient engagement technologies. • Collaborated with cross-functional teams, including sales and product development, to ensure the seamless deployment of patient scheduling, billing, and EMR integration tools.
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Consultant AnalystCerner Corporation Aug 2014 - Oct 2016Kansas City, Missouri Area• Guided healthcare organizations through the design and implementation of clinical and non-clinical workflows, leading to a 15% increase in operational efficiency across multiple departments. • Played a key role in the successful implementation of SaaS platforms in healthcare settings, ensuring a smooth transition through effective training and mentorship programs for healthcare professionals. • Reduced project timelines by 20% by streamlining the testing and deployment of healthcare solutions, improving clinical staff adoption rates.Organizations I've worked with:-Great River Health Systems, Burlington, IA-Adventist Health Systems, Winter Park, FL-Adventist HealthCare, Gaithersburg, MD-Intermountain Healthcare, Salt Lake City, UT-Excela Health, Greensburg, PA-Methodist Health System, Omaha, NE-Ascension Health, Binghamton, NY/Detroit, MI-Capital Region Health Care, Concord, NH -
School Of Public And Environmental Affairs Student AmbassadorIndiana University Bloomington Sep 2012 - May 2014Bloomington, Indiana Area•Selected as 1 of 10 student ambassadors, through an application and interview process, to share SPEA experiences with prospective students and parents•Assisted in planning, publicizing, and hosting SPEA recruitment events•Represented SPEA Student Ambassadors at the Fall and Spring Student Involvement Fairs -
Undergraduate Teaching AssistantIndiana University Bloomington Aug 2012 - May 2014School Of Environmental And Public AffairsSPEA-V160: National & International PolicySPEA-H322: Principles of Epidemiology •Collaborated with professor to design the course syllabus so that the material was relevant and interesting•Designed quizzes and facilitated in-class discussions to support curriculum retention for 97 students•Graded weekly current event summaries and entered scores into an Excel spreadsheet
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Health Care Reform Framing Research, Content AnalystIndiana University Bloomington Jun 2012 - Aug 2013Political Science Department•Aided Ph.D. candidate with dissertation research on the language used in the Affordable Care Act •Analyzed health reform messaging and language from various media sources, including letters to newspaper editors and press releases•Cataloged certain phrases and frames used by politicians in an Excel spreadsheet
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Patient Account Services Student InternIndiana University Health Aug 2013 - Dec 2013Bloomington, Indiana Area•Analyzed and briefed managers on new regulations under the Affordable Care Act relating to Section 501(c)(3)•Presented a strategic plan to improve the hospital’s Financial Assistance Policy and its application to department managers•Created a Plain Language Summary of the Financial Assistance Policy for IU Health Bloomington
Summer-Ann Clarke Skills
Summer-Ann Clarke Education Details
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Graduate
Frequently Asked Questions about Summer-Ann Clarke
What company does Summer-Ann Clarke work for?
Summer-Ann Clarke works for Phreesia
What is Summer-Ann Clarke's role at the current company?
Summer-Ann Clarke's current role is Senior Manager | Client Services | Healthcare I Software.
What is Summer-Ann Clarke's email address?
Summer-Ann Clarke's email address is sb****@****ana.edu
What is Summer-Ann Clarke's direct phone number?
Summer-Ann Clarke's direct phone number is +178164*****
What schools did Summer-Ann Clarke attend?
Summer-Ann Clarke attended Indiana University Bloomington.
What are some of Summer-Ann Clarke's interests?
Summer-Ann Clarke has interest in Politics, Reading, Music, Cultures, Movies.
What skills is Summer-Ann Clarke known for?
Summer-Ann Clarke has skills like Time Management, Social Media, Powerpoint, Organization, Social Networking, Microsoft Word, Microsoft Excel, Management, Research, Healthcare, Enjoy Working With People, Health Care Reform.
Who are Summer-Ann Clarke's colleagues?
Summer-Ann Clarke's colleagues are Anubhav Gangwar, Mackenzy Woodyard Siegel, Ibrahim Shaikh, Aesha Barot, Andrew Persaud, Sagar Kumar, Rebecca Lynn.
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