Partnering with institutions, organizations, and corporations to problem-solve and lead complex project work in the areas of business development and relationship management, staff and program recruitment, business process improvement, organizational training and development, performance management, instructional and curriculum design, and multi-level data-driven evaluation and assessment.

Designed, developed, implemented, and facilitated new-hire onboarding and training for 18 new hire employees in a variety of administrative and management roles over a 6-week period.Designed and developed a departmental performance management structure and process for employee evaluation, growth, and development. Designed, developed, and implemented admissions/sales call assessment and evaluation processes including establishing call evaluation metrics and HR documentation. Reporting to the VP of Admissions, served in an advisory and leadership capacity for the department.

Provided leadership and knowledge in international education, curricular and instructional areas, strategic planning, program development and management, international student services, academic and program assessment, budget management, and strategic enrollment management. Provided academic and program leadership for the International Education Programs Department by directly overseeing several IEP units, supervising several managers and administrators, leading in training, development, and performance management for supervised staff, and ensuring course and service delivery for a complex and multi-functional organization. Served as the Executive Manager for the English as a Second Language (ESL) and TESOL programs, Undergraduate Pathway Programs, Intercultural and Experiential Learning programs, and Customized Language and Culture Programs. Supervised multiple Academic Program Coordinators and Instructors, recommended and lead curricular and programmatic change to ensure the highest continuing level of standard for program delivery in Intensive English Programs, teacher training programs, custom programs, international student-focused professional programs, and UCR concurrent enrollment and pathway programs. Served as PDSO authorized by the Department of Homeland Security to issue immigration documents and grant immigration benefits to students in F-1 status; managed SEVIS compliance for the Department of Homeland Security; interpreted U.S. immigration policy to the institutional community; managed the immigration department and staff; held final decision-making authority to resolve complex, non-routine cases. Served as a driving force behind international marketing and student recruitment by maintaining knowledge of market demands abroad, planning and executing international marketing trips, cultivating and maintaining relationships with international partners, and fulfilling commitments through high-quality customer service and program delivery.

Member of senior executive management team involved in operating a higher education institutional branch campus location. Duties included administrative and faculty hiring and management, managing administrative office staff under the campus Branch Director, preparing and leading institutional accreditation self-study reporting and accrediting agency site visits, and engaged in local, state, national, and international community stakeholder partner outreach efforts to promote the institution and enhance student recruitment efforts. Designed and managed the institutional academic calendar. Scheduled classes to meet the needs of associate, undergraduate, and graduate-level student cohorts. Designed and facilitated academic orientations for all incoming students. Ensured course student enrollment efficiency to ensure cost effectiveness and meet budgeting guidelines. Engaged in student academic advising and conflict resolution efforts. Managed institutional faculty training and development efforts, which include classroom observations, performance evaluations, and feedback for professional development. Coordinated with contemporary educational leaders and current Science of Learning and instructional-focused academic research to design and implement grounded and collaborative faculty workshops and self-directed online training modules. Oversaw program development, curriculum development, Program-level Learning Outcomes assessment, Student Learning Outcomes assessment and measurement, implementing and enforcing academic policies, and overseeing satisfactory academic progress of the student body.Developed workflows and taskflows, oversaw quality assurance auditing, and maintained regulatory compliance and reporting, which included collaborating with international academic operations teams, as well as national accrediting organizations and stakeholders.Chair of the Program Advisory Committee, Academic Committee, and Campus Effectiveness Committee.

Managed recruitment activities and the admission and enrollment of new and transfer international students. Reviewed international student applications, performed applicant interviews, coordinated with various schools and government agencies to secure the proper documents for international student admissions, performed transcript evaluations, and assigned transfer credit.Designed and facilitated quarterly New Student Orientation efforts. Active member of CalUMS SD’s Management Committee and Program Advisory Committee. Oversaw the MS611 Capstone Project application process and conducted the MS611 Project Information Orientations for MBA and MSCIS students. Collaborated with the Student Services Department to design and implement academic writing and research workshops and training opportunities for MS611 Project students. Reviewed and assessed all MS611 project submissions in preparation for publication. Designed and implemented an MS611 Project paper rubric-style assessment that included an embedded Program-Level Learning Outcomes Assessment.

Managed the English as a Second Language program, staff, and students. Redesigned the ESL program instructional design, curriculum content, and course-level assessment practices to accreditation standards. Conducted student program-level and curriculum-level assessments. Established and fostered foreign university program MOU partnerships. Developed and coordinated international student exchange programs. Conducted quarterly ESL Program Orientations for new hire instructors and incoming students. Designed and managed short-term 4-6 week ESL language and culture camps for international university students.Taught beginning through advanced integrated-skills English language courses to ESL classes of 5-25 students from various countries. Taught quarterly English Language Development courses to degree program international students. Taught CE141 Public Speaking-focused Academic English Courses to Bachelor of Science in Business Management degree program students.

Member of senior executive management team involved in operating a higher education institutional branch campus location. Duties included administrative and faculty hiring and management, managing administrative office staff under the campus Branch Director, preparing and leading institutional accreditation self-study reporting and accrediting agency site visits, and engaged in local, state, national, and international community stakeholder partner outreach efforts to promote the institution and enhance student recruitment efforts. Designed and managed the institutional academic calendar. Scheduled classes to meet the needs of associate, undergraduate, and graduate-level student cohorts. Designed and facilitated academic orientations for all incoming students. Ensured course student enrollment efficiency to ensure cost effectiveness and meet budgeting guidelines. Engaged in student academic advising and conflict resolution efforts. Managed institutional faculty training and development efforts, which include classroom observations, performance evaluations, and feedback for professional development. Coordinated with contemporary educational leaders and current Science of Learning and instructional-focused academic research to design and implement grounded and collaborative faculty workshops and self-directed online training modules. Oversaw program development, curriculum development, Program-level Learning Outcomes assessment, Student Learning Outcomes assessment and measurement, implementing and enforcing academic policies, and overseeing satisfactory academic progress of the student body.Developed workflows and taskflows, oversaw quality assurance auditing, and maintained regulatory compliance and reporting, which included collaborating with international academic operations teams, as well as national accrediting organizations and stakeholders.Chair of the Program Advisory Committee, Academic Committee, and Campus Effectiveness Committee.

Taught beginning-advanced English language courses to students with high student retention rates and student satisfaction survey results. Developed and taught curriculum for grammar, specific language skills, and integrated skills courses. Member of the school’s Curriculum Development Team. Developed and implemented school-wide multi-level curriculum in adherence to program and accreditation standards. Served as the Professional Development Team Lead and directed instructor training and professional development assessment and training efforts. Duties included classroom observations and feedback for both faculty review and to ensure course compliance to accreditation standards. Wrote teacher evaluation reports and performed one-on-one feedback evaluation meetings with teachers. Created the school’s Employee Handbook. Conducted new-hire instructor orientations. Facilitated various instructional topic-based instructor training seminars. Designed and facilitated various student services-focused activities for students.

Managed the day-to-day operations of the business office of a cosmetic surgery practice. Responsible for cosmetic procedure marketing and patient sales ranging from $300-$26,000. Managed surgeon's calendar including surgery and consultation coordinating and scheduling. Managed medical charting compliance efforts. Generated, maintained, and stored confidential patient information to HIPPA, state and national compliance. Obtained insurance authorizations and compiled documentation necessary for insurance billing. Provided customer service and patient education on issues regarding payment, specific surgery details, medical procedure information, and pre/post-surgery care.

Managed instructor professional development efforts. Coordinated and performed initial 3-day orientations and trainings of new-hire employees for 70+ schools in the Kansai region of Japan. Performed day-long school evaluations relating to teacher performance, school manager performance, school record keeping and paperwork, employee relations and student satisfaction. Designed and implemented staff and school reporting systems for use during school-visit evaluations. Developed and implemented instructor assessment guidelines. Designed and created the Kansai Area Regional Area Leader Manual. Engaged in instructional and curriculum design efforts for use in regional school classrooms. Compiled an informative monthly newsletter for Regional Area Leaders. Served as a mediator in conflict resolution efforts between school staff members. Facilitated cultural-awareness seminars between Japanese and foreign staff members. Performed on-site customer service meetings related to student complaints and concerns in order to ensure student satisfaction. Performed extensive travel across central Japan for daily, weekly, monthly and extended periods of time for school evaluations and staff trainings. Taught English as a Foreign Language classes in 35+ English Language schools in 9 Japanese Prefectures to prepare the staff and students for incoming teachers and organized the administrative aspects of the school when transitioning to a new teacher.

REGIONAL AREA LEAD October 2008 – August 2007 Oversaw the operation and performance of 9 language schools and staff in the Kyoto and Shiga regions of Japan via phone, e-mail, and school site visits. Compiled weekly performance evaluation reports on all nine area schools. Served as a liaison between school staff and the company’s corporate office staff in dealing with issues pertaining to staff relations, student satisfaction, sales training, corporate policy, and seasonal campaigns and promotions. Provided corporate policy and procedure training and classroom curriculum training to staff in nine schools.HEAD ENGLISH LANGUAGE INSTRUCTOR October 2008 – November 2006 Taught up to 36 EFL classes a week ranging in level from children, to adult beginner, to high-level adult, to corporate classes, and children who spoke with native fluency in private, small classroom, and large classroom settings. Maintained a 90%+ student retention rate over 2 years. Consistently received top achievement awards in seasonal sales campaigns, classroom decoration contests, and student contract renewal campaigns. Took a struggling country school and led it to success. Omihachiman School consistently performed in the “Top 10” out of 71 Kansai region schools. While Head Teacher, we met and exceeded corporate sales and profit goals 4 times in a 7month period. Performed bi-yearly student assessment and language study counseling for 100+ students.

Served as an AmeriCorps volunteer with WA State Campus Compact to promote service learning and civic involvement among University of Washington students and the local community. Through AmeriCorps, served as the Project Coordinator for the Pipeline Project placing 1000+ university student volunteers in 70+ Seattle/King County schools, community programs, and non-profit organizations. Performed Pipeline Project general office tasks and clerical duties related to volunteer and individual project management and assessment. Performed bi-weekly volunteer program orientation training workshops. Created and implemented program assessment reporting systems. Maintained volunteer and program databases in compliance with institutional and state standards. Managed the program’s website including HTML coding and website design, as well as wrote website content. Provided academic counseling for UW students needing to fulfill course/program volunteer requirements. Presented Pipeline Project program efforts at various state and national conferences and service-learning and civic engagement recruitment fairs. Taught five University of Washington EDUC 401B undergraduate community practicum courses and directly oversaw 8 literacy and photography related projects in local elementary schools. Volunteered 4-6hrs/wk as an ESL and literacy tutor at Rainier View Elementary school. Engaged the school with UW and Pipeline Project community outreach programs and projects. Served as a member of an AmeriCorps team that designed and implemented a year-long civic engagement project with low-income/at-risk immigrant and refugee teens at Jackson Park Community Center in North Seattle.