Summer-Daisy Hammond Email & Phone Number

London, England, United Kingdom

My role as a first contact advisor in the medical field requires me to adopt and demonstrate the following skills:1. Effective communication: promptly responding to incoming calls and requests from patients, healthcare professionals, and team members.IT skills: Using IT facilities to generate probing questions that assist the accurate submission of patient requests based on the nature of issue.Providing Information and Advice: Offering information, guidance, and advice to callers based on established protocols and guidelines.Following Protocols: Adhering to established protocols, procedures, and confidentiality guidelines to ensure the proper handling of calls and protection of sensitive information.Collaborating with Healthcare Professionals: Communicating with other healthcare professionals, including doctors, nurses, and paramedics, to ensure appropriate responses to calls and facilitate patient care.Adaptive Learning: Staying updated on medical protocols, procedures, and relevant information to effectively handle calls and provide quality service.

London Area, United Kingdom

My current role as a student voice representative involves key responsibilities that demonstrate the following skills:• Advocacy: Representing the interests, concerns, and opinions of fellow students to school administration and senior leadership teams to promote an effective academic environment.•Communication: Actively listening to peers, gathering feedback, and effectively communicating student perspectives to decision-makers.•Leadership: Providing leadership within the student body, encouraging participation, and fostering a sense of community and engagement.•Collaboration: Working collaboratively with other student representatives, staff, and community members to address issues and implement positive changes.•Problem-solving: Identifying problems or areas for improvement within the institution and working towards solutions.•Engagement: Igniting discussions throughout the law division on key topics and issues that are likely to promote student involvement.

London Area, United Kingdom

My studies this semester in my Family Law Relationships module has presented me with the opportunity to engage in projects relating to family law. My chosen project was ‘family lawtech’ which required me to trial and review technology used by clients who require legal help for real life issues. This experience has allowed me to gain valuable insight into one of the first contact methods for family law issues and has given me the opportunity to write reflection journals on my experience and findings which will contribute towards the final grade of this module.

London, England, United Kingdom

Croydon, England, United Kingdom

During my role as a hostess, customer service assistant & former store representative I acquired and developed the following skills:Observational & organisation skills: Assessing the size of the party upon arrival and organising the restaurant accordingly to maximise customer satisfaction and business efficiency.Active Listening Skills: Taking requests from customers, accurately recording their preferences, and communicating them to the relevant team members.Providing Customer Service: Ensuring that guests have an enjoyable dining experience by addressing any questions, concerns, or special requests they may have.Assisting Other Staff: Collaborating with management, kitchen staff, and other servers to ensure smooth operations and efficient service.Upselling and Recommending: Suggesting additional menu items, specials, or promotions to enhance the dining experience and increase sales.Following Health and Safety Guidelines: Adhering to food safety standards, hygiene practices, and restaurant policies to ensure a safe and healthy environment for guests and staff.