Leading the creation of a product equity learning program while working directly with product teams across the company to drive engagement and action, and evolve the way products are built, to ensure that underrepresented groups are prioritized for every stage of the product development lifecycle.-Developing a fluid learning program strategy for a new training initiative that will achieve results of product team members and engineers identifying non-inclusive issues to resolve as well as becoming innovators of inclusive products and services for our customers. -Stakeholder management including analysis of their needs, expectations, planning, and project shareouts.-Collaborate with subject matter experts (SMEs) internally and externally to develop new methods and techniques, materials, as well as context pertaining to building products with an inclusive mindset. -Partnering with multiple business units, which include the HR training team, Legal, Marketing, Customer Service, DIE&B, and more to ensure the approach and language for training is universal throughout the company and meets FCA requirements. -Conduct ongoing needs assessments to develop a deep, methodical understanding of our learners’ unique needs – and how they ladder into the organization’s larger business goals.-Drive the creation and implementation of measurements and assessments for learners and the program. Provide regular data reporting, sharing insights on the impact of learning interventions to stakeholders.

Managing the development and delivery of global learning solutions for all employees. Current projects: Product Equity Academy (training for product delivery teams to understand the importance of inclusive design) and PayPal Experience Journey (blended learning for employees to understand PayPal products and become more customer-centric from end-to-end).-Conduct needs analysis with internal customers to understand learning gaps and opportunities for new training initiatives.-Define and scope learning projects which produce clear learning objectives, measurable outcomes, road maps, and milestones. -Instructional design of eLearning curriculum, as well as instructor-led class material. Training content covers company initiatives, the payments industry, and internal product knowledge. Authoring tools used: Articulate/ Storyline, Camtasia, Adobe Premiere, Canva, and SnagIt.-Manage the development and facilitation of virtual (MS Teams) and in-person, instructor-led classes, educating hundreds of new and tenured employees on PayPal’s products, platforms, and services across the globe.-Designed a training program development process based on an agile methodology to ensure milestones are reached and program goals are met on time.-Effectively collaborate with cross-function SMEs and outside consultants, to ensure training materials are effective, current, and relevant.-Synthesis of data insights from surveys, retrospectives, and LMS reports to measure and assess the effectiveness of training and learner performance which allows opportunities for improvement.-Conceptualize, interview, film, and edit videos of Sr. Leadership to deliver messaging on various topics that have increased employee engagement. -Managed a global-wide employee contest, bringing exposure to internal websites and tools via an online scavenger hunt. Collaborated with cross-functional stakeholders representing the various tools to ensure the desired learning goal is obtained by each participant.

Managed all logistical and administrative demands to ensure instructor-led and online training programs ran seamlessly and successfully.-Learning Management System (LMS) Lead: Created/reactivated accounts, groups, and access codes. Designed and updated widgets. Ran standard, custom, and advanced reports. Uploaded and tested eLearning courses. Created and managed instructor-led training classes. Updated attendance records. -Prodcast Coordination (PayPal’s version of podcast): Booked presenters, topics, and conference rooms for upcoming Prodcast (lunch and learn sessions on Business Unit updates). Scheduled and manage dry runs before the actual presentations. Sent invitations, post communications, and surveys to employees worldwide regarding presentations. Recorded, edit and post all presentations and Product Education web page. Managed Prodcast distribution list.-Team Marketing Manager: Created layout and out for team newsletter. Managed all updates on Product Education web page. Created and scheduled all email campaigns, team posters, and elevator flyers.-Miscellaneous: Created purchase orders for catering and other class expenses. Assisted with PayPal’s Product Fair and Product Education Summit by creating venue layouts, booking booth owners, and working with outside vendors for creating amazing staff experiences and providing high-level promotional items.

-Worked with internal Marketing and Sales to schedule webinars, determine speaker availability, and solicit/maintain email lists of over 30,000 customers.-Created and send webinar invitations to more than 30,000 registered customers throughout the US and EMEA regions, using the Lyris and Hot Banana software.-Ran multiple product and sales webinars a month via the ON24 and WebEx platform while capturing audio and video.-Managed post-webinar activity: send “thank you for attending” and “sorry we missed you,” emails with webinar replay information. Managed other marketing activities as needed: order services for trade shows, pack and ship show equipment, research event venues, email invitations for trade shows and events, email campaigns, lead generation, etc.

Supported Sr. Staff with training organization of materials, logistical planning, scheduling, content distribution, communication.-Organized and maintained the People Managers Training Calendar, as well as the Eng EDU calendar, which includes 18 Level 6/7 programs and 18 Eng programs across North America and EMEA. These programs are attended by thousands of Directors, Managers, and Engineers globally. Provide logistics consisting of booking over 30 training rooms, scheduling over 20 facilitators/vendors, and maintaining attendance records for more than 500 Googlers.-Processed over 300 training requests for coordination between Q4 and Q1 while staying within the timeframe of departments SLA’s. Once these requests were submitted, new training events were created in Google’s LMS by booking rooms, vendors/facilitators, email reminders were created, and training regions were determined.-Decreased 20% of customer’s bandwidth by using a simple trix system to search for available facilitators to host upcoming training sessions. This time-saving effort allowed our customers more time to focus on improving the learning programs they offer. -Project Lead for a revised Course Coordination Site which hosts comprehensive information pertaining to the Learning Programs and Eng EDU programs GPS manages. Worked with internal GPS team members as well as GLS members to ensure all programs have detailed documentation on how to coordinate each program. The upgrades created the ability for new team members as well as more than 20 current Coordinators to onboard and learn their programs quickly and coordinate them efficiently.

*Coordinated travel arrangements for all levels of staff that were attending 15 North America and 3 Southeast Asia trade shows and events. These trade shows and events included CES in Las Vegas, FAE Conference in Colorado, Technical Leadership Forum in San Jose and many more.*Prepared quarterly expense reports for the MarCom Manager. Paid invoices and initiated PO’s ensuring all documents were processed within 72 hours.*Created and implemented spreadsheet reports for the purpose of tracking administrative task to include; venue research/booking, booth registration, budgets, timelines, vendor management, material preparation, audio-visual and catering. This system decreased the bandwidth of the MarCom Manager by 40%. *Processed all in-going and outgoing shipments for the department.*Provided onsite event support and registration management as necessary.*Setup company booth at local and out-of-state trade shows, summits and conferences*Work closely with VP’s, Executive Administrators, Engineers, PR, IT, and Purchasing Department

*Planned and organized the logistics of 10 training programs to include; webinars, new hire orientation and internal staff training. These programs provided training and development opportunities for more than 300 Engineers and other individual contributors globally.*Assisted with the On-Boarding process including I-9 maintenance and creating welcome packets for more than 300 new employees.*Used SAP to help maintain employee training records. A tracking system was created to help determine when Compliance classes were needed for over 3000 employees.

*Managed the logistics for more than 300 different Public classes. The management of logistics included ordering/printing training materials, booking facilitators, registering 50+ students per class, direct billing for attendance payments, ordering catering, room setup, introduction of facilitators and follow up emails to the participants.*Created monthly marketing campaigns using ConstantContact. The emails consisted of informative newsletters and “tips and tricks” emails; reached over 2500 students within the company’s database. *Close working relationship with CEO on various marketing and networking techniques.*Created and managed Facebook fan page.

*Developed and facilitated more than 300 onsite training sessions, webinars, 1:1 trainings and classroom style sessions for Los Angeles County and all of Northern California. The topics of the training classes included: Excel, PowerPoint, Photoshop and various company related programs that allowed our customers the opportunity to target new leads. *Provided consultation to staff regarding training needs and staff development. Development included new marketing techniques for the Sales Reps to generate new clients (e.g. DVD creation of Sales Reps 30 second commercials to pitch themselves to new clients as opposed to an older marketing tactic of using flyers and posters.)*Provided over the phone technical support once a week. More than 50 calls a day were answered to help our clients with their technical questions regarding software programs.

*Performed daily audits of database to determine what members of the company were not in compliance with company rules and regulations. The database consisted of over 1,000 property listings entered by Real Estate Agents. Created a new process using Excel to help track violators and used a new mail merge letter system to send out over 1.500 violation notices yearly.*Coordinated monthly department meetings, which included over ten Board of Directors and hundreds of company members. The meetings gave members the opportunity to contest their violation notice.

*Managed calendar/daily agenda, projects, and heavy travel schedules.*Coordinated corporate meetings, album listening parties, movie junkets, model/video shoots for major companies (i.e. Pfizer, MTV, Virgin Records, Sony, Warner Brothers).*Interacted with CEO’s, Senior Executives, Artist, Actors, Travel Agents, Record Label Executives, and Movie Production Staff.*Created sales presentations and marketing plans.*Gave tours of the hotel to potential clients.

*Processed new, out-of-area customer accounts for the San Diego Multiple Listing Service.*Created and managed the departments billing procedures (i.e. processed invoices, accounts receivable/payable).*Programmed and sold equipment that was essential to Realtor’s showing property.*Provided technical support for members.*Administered backup support to the receptionist.*Offered exceptional customer service.