Summer Ooi Email & Phone Number

Singapore

Singapore

• Established client onboarding process to improve customer experience and achieved 30% time savings for the company
• Developed standard operating procedures and systemised internal process to uphold service standards
• Sourced and managed suppliers in line with project requirements, budget and quality expectations
• Negotiated with vendors and reduced company’s operational cost by 10% while maintaining quality standards
• Built relationships with vendors and suppliers to ensure sustainability and quality
• Ensured accurate projects budgeting and timely payment to suppliers

• Worked with Product Owner and led sprints to ensure the flow of requirements from backlog was managed through to production based on project milestones using waterfall / agile methodology
• Managed multiple web projects / microsites and oversee the planning, design, development and execution of project deliverables accordingly to budget and timeline
• Supported Sales Director in active client communication and manage changes in project scope, schedule and costs
• Provide regular project status update and coordinated internal resources or third parties / vendors for seamless project execution
• Identified project obstacles and took preventive/corrective actions to mitigate risks and resolve project issues
• Planned, oversaw and performed QC with precision in web design and project functionalities as per project requirements

Singapore

• Coordinated and worked closely with clients and vendors to execute campaigns based on budget and timeline
• Developed and executed digital marketing campaigns across various channels, including Facebook, landing page and EDM (using Mailchimp)
• Analysed and reported on campaign performance, using data to evaluate effectiveness and optimised campaigns.
• Collaborated with internal team to create effective landing pages and user experiences that drive conversions
• Wrote compelling copy across various mediums: Facebook ads, landing page, website, microsite and EDMs
• Created ad-hoc graphic design for marketing campaigns

Singapore

• Drove social community engagement by liaising with different stakeholders (E.g. Grassroot volunteers) in organizing small to large-scale events at both constituency and GRC levels (GRC Average Event Outreach of approx..
• Coordinated programme planning, marketing and budgeting, delivery of event related materials and post-event report analysis
• Continuously sourced opportunities for external partnership collaborations (e.g. Khoo Teck Puat Hospital, Health Promotion Board) to deepen event vibrancy and participant engagement
• Work with Assistant Director to conceptualise and design “Emergency Preparedness (EP) Self Assessment Kit”. EP Self Assessment Kit was eventually mass produced and featured on Singapore Channel 5 and other news stations

Singapore

• Events: Logistic support and execution for Anime Festival Asia 2012 (Odex Pte Ltd), Microsoft Asia Rise 2012 (PMG Asia Pte Ltd, Singapore Grand Prix 2009, Banquet Dinner 2010 (ONE15 Marina Club)
• Quality Checks: Mystery Service Audit Checks in Quality for Alliance Healthcare Group (2010), Cocoa Trees (2008)
• F&B: Service provider for Waraku Japanese Restaurant (2007) and Fish & Co Company (2007)

Tai'An China

• Internship part of Final Year Project (FYP) (Awarded A)
• Evaluated and provided insights towards improving business operations and brand image through job rotation among Front Office (guest check-ins, reservations business and concierge services), Western and Chinese.
• Supported Marketing Manager in Mandarin to English translations for the website
• Initiated improvements of the hotel website design and navigation ease for better user experience
• Provided content improvements and language translations (Chinese to English) for hotel’s monthly and anniversary booklets and websites
• Performed cleaning duties for hotel rooms as per housekeeping department standards

Bachelor Of International Hotel And Tourism Management, Double Major In Events & Hospitality

• Academics: GPA of 5.87/7. Award for Outstanding Academic Excellence. Performed well in modules including Events Marketing and.

Diploma, Tourism And Resort Management

• Academics: Performed well in modules relating to Tourism & Resort Marketing, Service Quality Tourism and Resort, Conventions and Events.