Summer Patterson Email and Phone Number

● Managed a broad variety of administrative tasks including, managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans; itineraries, and agendas; and compiled documents for company meetings. ● Demonstrated ability to meet short deadline requests and work with limited supervision. ● Has a sense for the issues taking place in the environments and keeping the Director updated.● Provided leadership to build relationships crucial to the success of the organization and managed a variety of special projects for the Manager and Director.● Compiled and distributed minutes of meetings, improving communication amongst 8 teams by 24%.● Prepare and track expense reports. ● Thorough knowledge of accounting and administrative procedures.● Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer service. ● Scheduled meetings and conference calls, including reserving meeting rooms, organizing setups, and setting up bridge lines.● Created and edited documents, spreadsheets, and presentations.● Strong attention to detail, the ability to prioritize tasks, excellent teamwork, interpersonal and communication skills.● Proactively managed calendar requests and conflicts and understood how to prioritize meetings when resolving calendar conflicts. ● Arranged programs, events, and conferences including booking facilities and caterer as needed. ● Adaptable with ability to work independently, exercise sound judgement, and anticipate needs. ● High level of confidentiality, discernment, and judgment to handle sensitive information appropriately.● Experience with office management software, such as Microsoft Outlook, and comfortable working in a fast-paced environment.

● Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or making copies of correspondence or other printed material. ● Forwarded requests for information and messages to the appropriate individuals.● Manage expense reports; organize receipts and input in Concur in a timely manner to ensure compliance with billing schedule. ● Greeted guests entering school/department, determined nature and purpose of visit, and directed and/or escorted them to specific destinations. ● Provided clerical assistance for the efficient operation of the school/department office. ● Answered phone calls in a pleasant, informed manner for the purpose of providing information and creating a good image of the district. ● Undertook daily administrative tasks to ensure the functionality and coordination of the department’s activities. ● Supported executives in organizing various projects. ● Maintained security by following procedures; monitored logbook; issued visitor badges. ● Prepared, read, and comprehended a variety of job-related forms, reports, spreadsheets, maps, plans, records, documentation, and correspondence. ● Handled all new and incoming students’ registration information and program inquiries. ● Assisted in the preparation and revision of documents and presentations. ● Placed new and returning students into appropriate classes at the correct level of difficulty.● Ability to read and understand rules and regulations and to apply the information gained in the accomplishment of my daily tasks.

● Handled all tournament scheduling for the entire organization. ● Assured effective coordination of operational functions. ● Experience with computers, browsers, and mobile devices. ● Booked and scheduled practices, games and travel arrangements for all coaches, players, and their families. ● Maintained correspondence with all tournament directors to ensure all scheduling conflicts can be resolved quickly. ● Possessed a friendly, inviting, and professional personality and presence. ● Maintained open communication with team members. ● Ability to search, find answers, and assist players with a wide variety of issues.

● Managed and resolved over 100+ product and/or service tickets per shift by solving the customer’s complaint(s).● Ability to read and interpret documents, draft reports, and correspondence.● Strong understanding of core customer support concepts with the ability to drive projects from inception to completion.● Escalated, corrected, and adjusted to the customer’s specific needs regarding their issues. ● Maintained a positive, friendly, and professional attitude towards customers always. ● Supported administrative needs for department, including scheduling conferences, reservations, meal orders, and mailings.

● Responsible for recommending, evaluating, developing, implementing, and coordinating services and activities which improve the student experience and success rates for the adult learner population.● Designed, implemented, and refined systems that anticipated the needs of the school community.● Knowledge and application of various learning styles; ability to determine and deliver services that meet the needs of all students.● Coordinated 300+ emails and initiated contact with every staff/faculty member on campus to successfully renew generic accounts every month, so that campus activities can continue to run smoothly.● Self-motivated and flexible with the ability to work well with timelines and short deadlines.● Organized and able to maintain key systems such as attendance, vendor deliveries, student documentation, and paperwork.