Summer Castillo Email & Phone Number

La Jolla Shores, California, United States

Encinitas, California, United States

Responsible for the daily operations of both hospitality and production teams.This includes forecasting, scheduling, disciplinary actions, rewarding and recognizing the team, interviewing and hiring, as well as keeping the teams motivated and engaged.Guest service is top priority both in daily operations and catering.Other responsibilities include: payroll, I-9 and onboarding, inventory, food cost control and catering

San Marcos, California, United States

Responsible for all staff management including recruiting, interviewing, hiring, training, promoting, coaching and mentoring.Oversaw the delivery of exceptional guest service and quality products.Prepare financial information such as profit and loss statements, payroll reports and inventory metrics.Consistently meet and exceed company goals.Network with other store managers to share ideas on how to grow the business and coordinate promotional activities.

San Diego, California, United States

Responsible for maintaining a flow of satisfied customers by maintaining kitchen production, monitoring and inspiring order takers to provide excellent customer service and responding to customer’s complaints and specials requests. I have achieved restaurant operational and financial objectives by completing action plans, implementing production, productivity, quality and customer services standards.Maintained a secure and healthy work environment by and enforcing standards and procedures. I am responsible for interviewing, hiring, training, coaching and mentoring my crew. Prepared weekly schedules, set daily store goals, completed weekly inventory and completed ordering procedures.

San Diego, California, United States

Directed the entire restaurant operation, which includes supervising employees, ensuring the restaurant meets quality and food service regulatory requirements, and making sure customers are provided with exceptional service. Ensure the proper types and amounts of food, coffee, supplies and merchandise are ordered and stocked to maintain appropriate inventory levels. Promote the store, motivate employees to increase sales and provide excellent customer service to establish a continual customer presence. Develop daily, weekly and monthly revenue goals for the coffee shop and as a team ensures those goals are met.

Del Mar, Ca

I completed all required business, consumer and lending training requirements of the Assistant Manager Program. I was responsible for overseeing sales, operations and personnel administration for the Financial Center. I was an integral member of the sales team ensuring that the Financial Center effectively delivered financial products and services to new and existing clients. I had extensive client interaction building and maintaining strong customer relationships.I was responsible for interviewing, hiring, training and mentoring new and existing employees. I was a hands on trainer for policy and procedures ensuring operational integrity were not compromised. I wrote weekly schedules, planned monthly meetings, and held bi-weekly observation sessions with employees. I directed and oversaw sales contests and goal planning. I developed, reviewed and delivered all types of financial reports.

San Diego, California

I was responsible for setting store production goals, managing inventory, monitoring product quality and customer interaction. I supervised and mentored a staff of up to 25 employees. I was responsible for recruiting, interviewing, hiring, coaching and training of all employees. I communicated, demonstrated and incorporated best practices of the company daily. I performed quarterly reviews, prepared schedules, held counseling sessions and performed terminations. I consistently ranked in the top five stores of the region for exceeding company goals, receiving 100 percent sco>res on secret shops and maintaining health and audit inspection