Provided project management, thought leadership, and process improvement to generate online sales leads, and enhance online experiences. Developed, prioritized, and promoted UX design/content recommendations based on usability metrics. Created and maintained UX project schedules, tracked deliverables, and effectively communicated priorities between IT and key stakeholders. Led in house third-party web application and SaaS UX projects. Prepared and gave strategic presentations to the Board of Executives and other key stakeholders. Developed usability test scripts, compiled results, and proposed wireframe refinements for safe cu.org web site and web applications. Managed web applications QA testing and usability testing, bug tracking and ticketing to ensure high-quality UX.Reconciled monthly digital product budgeting and prepared yearly forecasting.

Managed the communications’ team project deadlines and reported accomplishments to verify alignment with senior management objectives. Led creative efforts, concept development and strategic planning of marketing campaigns. Continuously developed process improvements to increase efficiency andproductivity. Improved overall brand management and corporate identity. Promoted company programs, initiatives, guiding principles and mission across digital channels. Attended events throughout the community to educate key constituents on product updates. Oversaw the company’s marketing budget, including reporting of dollars spent and impact on KPI's.

Mentored a team of 15 EAs, providing them continued support and guidance to reach their objectives and career goals. Secured secondary market and captive reinsurance information by providingdatabase backups. An accomplished writer with a forte in proofreading and editing C-level letters, andfinancials. Analyzed incoming documentation to determine significance and plan distribution.Designed strategic presentations for C-level executives Facilitated and attended executive meetings, including Shareholder, Board, and Chairman meetings. Conducted research and reporting on current housing trends. Over tenure, successfully planned, allocated, and managed a total budget across eight cost centers totally approx. $45,000,000 dollars.

Redesigned the special volume order program for Pottery Barn corporatedistribution. Improvements to the program resulted in a 50% lift in sales. Designed metrics and analysis reporting of retail sales inventory. Coded weekly markdown price points in the JDA system to maximize stock position. Monitored and resolved inventory control issues for Pottery Barn retail store, with accuracy and data integrity. Insured Pottery Barn retail stores maintained stock levels according to geographic needs.