Summer Sharp Email & Phone Number

Dallas/Fort Worth Area

• Lead a small team of technical writers for network engineering projects. • Perform technical editing activities for a network engineering team for domestic customers: AT&T (MCPTT, 4G RAN, and 5G NR), Sprint (4G RAN and 5G NR), and Verizon (CDMA/LTE femtocell, 4G macro, and 5G NR) product documentation.• Collaborate with the technical engineering group to develop and edit feature descriptions, Method of Procedures (MOPs), product manuals, product safety and warranty documents, quick start guides, and reference manuals.• Publish and maintain documents on the documentation website for internal and external customers.• Perform administrative activities related to the documentation website including: screen new user requests, maintain both user accounts and company access, troubleshoot customer issues, and collaborate with IT team regarding any changes to the website.• Perform administrative activities related to multiple Microsoft SharePoint libraries including: maintain user access and library permissions, maintain library structure, and troubleshoot all user issues.• Created and presented user-oriented training to the technical engineering team on documentation templates, practices, and procedures.• Converted and restructured documents in Microsoft Word and Author-it.

Dallas/Fort Worth Area

• Ericsson acquired the wireless business of Nortel in 2009.• Planned, developed, and coordinated customer documentation for CDMA wireless technologies for domestic and international customers.• Produced documentation for hardware and software products including reference, operation, and maintenance manuals.• Collaborated with R&D, Project Management, Technical Support, and Product Verification not only to identify information gaps in source content but also to differentiate between customer-available and internal-only content.• Mentored and assisted coworkers and outsourcing partners on the authoring tool set, documentation standards, and processes within the organization.• Verified procedural content on the equipment as part of a team to guarantee that the equipment and the documentation were cohesive.• Conducted task analyses on new content, determined the best location within a document or document suite.• Primed the conversion of CDMA customer documentation from Nortel format and tool set to Ericsson. Responsibilities included creating both pre- and post-conversion processes, troubleshooting, being the primary contact for Ericsson Product Information Discipline team and the conversion outsourcing partner, initiated the hybrid documentation model in use for CDMA today so as to best benefit existing customers during transition to full Ericsson implementation.

Dallas/Fort Worth Area

• Planned, developed, and coordinated customer documentation for GSM, UMTS, LTE Core, and CDMA wireless technologies for domestic and international customers.• Collaborated with R&D, Project Management, Technical Support, and Product Verification not only to identify information gaps in source content but also to differentiate between customer-available and internal-only content.• Mentored and assisted coworkers and outsourcing partners on the authoring tool set, ClarifyCRM ClearQuality (customer request database), documentation standards, and processes within the organization.• Planned and developed first release of Nortel’s version of LTE configuration, maintenance, and fault procedures.• Conducted task analyses on new content, determined the best location within a document or document suite.• Collaborated with cross-functional teams as a member of the technical documentation standards team to determine, test, and implement corporate documentation standards within the authoring tool set.• Improved customer satisfaction as the screener of internal and external customer requests for multiple documentation projects. Monitored and maintained weekly status reports and presented in weekly project release and customer request status meetings. Assisted various team members with request process, research, or located appropriate knowledge experts to ensure accurate and swift closure of customer requests. This generated a cost savings to the corporation and improved customer satisfaction through resolution of the customer request and improved documentation quality.• Coordinated on product Nortel documentation project with coworkers and outsourcing partners located in USA and Canada. Converted and updated Adobe FrameMaker content into a Nortel product in the form of on-line help using Java HelpSets. Ensured that all necessary documents were updated into the product regularly through communication with coworkers.