Articulate product vision and user stories in a way that is clearly understandable to the development team, collaborate with product team on new product features, facilitate all sprint ceremonies for a team composed of 5 developers and 1 QA lead, develop and implement QA sprint regression processes, communicate with business sprint progress, improve daily scrum processes and communication, Work with leadership team to develop quarterly and yearly OKRs, report to company monthly and quarterly performance of Engineering team, manage vendor relationships and budgets including AWS, Datadog, DoiT International, Reflect, Atlassian, Google, work with CTO to develop and implement technical roadmap, coach and develop team of 5 developers and 1 QA lead

• Make decisions in conjunction with business stakeholders to maximize value, negotiating tradeoffs based on cost and benefit• Translate product vision into refined user stories and Epics, prioritize backlog• Dramatically improved code quality by implementing formal regression testing process• Improved transparency and trust across departments through increased collaboration• Improved delivery predictability by measuring and forecasting velocity based on past performance and team capacity• Developed use of Confluence for team documentation

• Company / Role: Report to the Vice President of Agile Delivery and Portfolio Management as the Product Owner working for this company providing comprehensive clinical asset management and informatics programs to customers located in over 4500 hospitals and care facilities across the country; 1,800 staff generate $500M annually• Leadership: Manage a team composed of TRIMEDX employees, off-shore development resources and various technology vendors all while 100% remote; lead a cross-functional team developing a new Informatics platform that provides actionable intelligence about Healthcare technologies to a variety of customers; engage on the Product Owner Community of Practice committeeo Coached 3 agile teams consisting of 15 developers and 3 QA• Articulate product vision and user stories in a way that is clearly understandable to the development team, collaborate with team on the goal to deliver the ability for users to manage different scenarios for asset decisions and dramatically improve performance and availability over legacy systems• Collaborate with Product Management to identify customer needs, develop the product roadmap, and gather and prioritize feature requirements• Work with Architecture team to ensure proposed solutions are technically sound and maintainable, as well as supported with strong user acceptance testing• Work with Scrum Master for release planning and to ensure delivery timelines are metKey Results:• Led 3 PI events to plan and refine requirements for the next 12 weeks of work• Met aggressive timelines for commercial launch of new product line including Medical Device Cybersecurity and Clinical Asset Management• Implemented Agile ceremonies and practices for off-shore development team • Awards / Nominations – 12 associate recognitions• Led the formation of 2 new teams created to implement new Informatics products• Established backlog, team ceremonies, work processes with these co-located teams

• Coached and guided 2 new Agile teams; remove roadblocks and outside distractions• Engaged Kanban methodology and facilitated Sprint Ceremonies including: Daily Stand-up, Refinement, Sprint Planning, Demos and Retros• Created and managed release forecast, partnering with Release Management to ensure smooth release cycle as part of full software development life cycle (SDLC)• Completed budget forecasting, risk management, project management, and status communications• Coached / guided Product Owner regarding prioritizing backlog with clear requirements; educated PO regarding team velocity / capacity to help plan product roadmap

• Promoted to PO for first Agile team in company, managed budget of $2M and directed 2 cross-functional teams of 14 associates to deliver performance improvements, page design enhancements, and digital reporting enhancements across RCI.com• Increased transparency of customers’ digital experiences leveraging VOC tools including OpinionLab, Adobe Analytics, Google Analytics, and IBM Tealeaf• Managed contract renewal process with multiple vendors, working with sr. leadership, IT Procurement, legal team, and vendors to negotiate single and multi-year agreements• Worked with agency and internal marketing brand teams on concept development to deliver on-brand UX / UI creating a positive customer experience and business value• Leveraged tools to identify and prioritize enhancements with ROI tracking of deliveryKey Results:• Spearheaded RCI.com page load improvements delivered ahead of schedule and under budget, with improvements ranging from 10-50%• Developed and managed an ongoing email campaign notifying customers of customer inspired improvements, resulting in a 31% open rate• Implemented closed feedback loop with customers; created a Customer Feedback page on RCI.com to drive awareness of site enhancements initiated by customer suggestions• Led as Speaker at IBM Amplify 2016: Combining Voice of Customer with Session Replay to improve Website CX, and as Speaker at Forrester CXNYC 2015: Transforming Digital Engagements on Digital Channels for Exceptional Customer Experiences• Developed defect mitigation process that led to 80% decrease in backlog• Implemented Exit Survey in transaction funnels = 21% reduction in Web booking errors • Dramatically increased user-generated content via integration of comment card program and online ratings and reviews; resulted in 25X increase in weekly review volume• Replaced Adobe Analytics and realized $230,000 cost savings while improving and streamlining data capture with Google Analytics 360

• Developed methodologies for analyzing and presenting data as part of overall solution• Collaborated with customers to determine information needs and to deliver relevant data, communicating complex findings and ideas in plain language via writing / presentations• Facilitated business process improvements including projects to enhance automation, quality, and efficiency

Combining VoC with Session Replay to Improve Website CX