Summer Park Email and Phone Number

▪ Support 20+ students daily with personalized guidance on academic needs and career goals▪ Oversee scheduling and communication for full-time advisors, ensuring smooth and efficient center operations▪ Uphold professionalism while delivering clear and accessible information about business programs

Teaching assistant for Accounting 310 course offered at BYU

Research assistant for Dr. Abigail Allen in the school of Accountancy at BYU

▪Taught 10+ students weekly at varying proficiency levels, customizing lesson plans for individual learning needs.▪Conducted precise evaluations of student work, providing detailed feedback and maintaining open communication.▪Demonstrated strong time management skills in administrative tasks and a fast-paced class environment.

▪Conducted in-depth research to identify, analyze, and document the potential risks associated with 16 harmful chemical ingredients commonly present in various consumer products.▪Collaborated with a diverse team of 6 interns across different time zones to achieve project goals.▪Demonstrated adaptability and proficiency by efficiently managing responsibilities in a remote work environment, which included preparing detailed work reports for weekly meetings to ensure transparent and productive communication within the team

▪Managed a high call volume, averaging 30 calls daily, to ensure seamless communication and effective issue resolution.▪Troubleshot the Duo login system for students and faculty, directing efforts to resolve technical issues, resulting in improved access and functionality for a smooth login process.▪Researched and provided information in response to inquiries from students and faculty on various topics, ensuring comprehensive support. Additionally, directed calls to the appropriate departments when necessary, streamlining issue resolution processes.

▪Delivered high-quality customer service to satisfy thousands of daily visitors from around the world, ensuring each guest had a memorable experience at the Polynesian Cultural Center.▪Guided groups tours of 20 to 100 individuals and led personalized tours of 12-20 individuals, offering extensive knowledge and immersive insights into Polynesian culture.▪Managed tour responsibilities, addressed conflicts, and consistently exceeded departmental goals by employing multitasking abilities, ensuring smooth tour operations and an overall positive visitor experience.