Solely responsible for managing the logistics arm at Heathfield, including but not limited to having knowledge of many portals, domestic and international:Europa for European shipmentsNorthern Ireland TSS (Trader Support System)TNT / World OptionsS&S / ILS (Palletways)Solely responsible for producing EUR1 and Certificate of Origins on ECertKeeping up to date on knowledge of changes within export, including Brexit and the Windsor FrameworkSuper User status for Heathfields internal system, IFS, sole trainer for new startersExpert knowledge on the connection between IFS and the E-Commerce website, being responsible for its upkeepResponsible for keeping the E-commerce website update with product lead times and liaising with marketing to ensure they have enough stock to perform special sales throughout the year including a very successful Black Friday in 2023Internal department relationship managerManaging complaints that come through the customer service team from B2C and B2B providing Operations Director weekly reports with solutionsLiaising with management to make sure ISO accreditation is adhered toAssisting with reducing plastic waste, including leading a special project that changed document wallets to a glass paper substitute, leading to review of other more sustainable practices across the business

Line manager for UK and export residential markets including B2C and B2BExport shipping lead, including managing EU regulations post Brexit - including certificatesSuper User for IFS, constantly keeping up to date on changes along with suggesting useful updatesProviding customer service domestically and internationally with agents and building strong relations with clients, managing customer complaintsEffectively liaising with the operations team, to resolve issues relating to Customer Orders and keeping up to date with work schedules for all departmentsSupport the development and implementation of sales growth in line with company sales strategy

Responsible for £100,000 worth of monthly sales from across the worldQuality checking lighting before orders leave the premises to make sure they meet custom standardsDealing with complaintsWorking alongside international agents to help win large value orders

Started as a temporary position that turned into a full time role. I look after agents all around Europe and the world selling lighting. It's a demanding roll that needs you to be on your toes at all times.

Managing the housekeeping team in daily duties making sure the hotel is kept to a high standardOrdering of stock keeping levels maintained to avoid shortages

Responsible for the upkeep of VIP rooms including celebrities and high paying guestsWorking varied hours that suited the guests going above and beyond to meet their needs

Three week internship learning the day to day workings of a bakery. Covering various aspects from packing cakes, cutting out icing shapes ready to go on top of cupcakes, how to read order forms and lots more.

Responsible for the upkeep of the top floors of the hotel including celebrities and royaltyWinner of Quest for the Best for my consistent hard work