Yi-Ting Chen Email & Phone Number

台灣 臺北市 台北

- Conduct market research in the customer service software industry to analyze product features, pricing, and cost estimation.- Conduct user interviews with external customers and internal CS teams to gather customer feedback and needs.- Define product requirements document (PRD)- Develop feature roadmaps and release plans.- Collaborate with project managers, UI/UX designers, R&D, and QA teams for feature development.- Coordinate with internal stakeholders (customer service, finance, operations, sales) to define new operation flows for new features.- Conduct product training for internal stakeholders.- Manage third-party partners for API integration.- Coordinate with third-party partners for the successful delivery and launch of customer projects.[Key Features]- AI-related features, such as Chat Translation, Summary...- Social channel integrations, such as WhatsApp, FB, LINE ...- WhatsApp related features, such as WhatsApp channel, engagement, campaign.- Private Message- Salesforce CRM Integration - 1-1 call to conference- 3rd-party partner integration for WOZTELL chatbot & channel- Successfully launched chatbot & social channel integration for customer projects.(Midland Realty success story details: https://www.cinnox.com/midland-realty.html)[Reference]- Chat Translation: https://docs.cinnox.com/docs/chat-translation- WhatsApp Channel (integrated with 360dialog WhatsApp BSP): https://docs.cinnox.com/docs/360dialog- WhatsApp Engagement: https://docs.cinnox.com/docs/whatsapp-engagement- WhatsApp Campaign: https://docs.cinnox.com/docs/whatsapp-campaign- Private Message: https://docs.cinnox.com/docs/private-message- Salesforce Integration: https://docs.cinnox.com/docs/salesforce- 1-1 call to conference: https://docs.cinnox.com/docs/1-to-1-to-conference-call- WOZTELL channel: https://docs.cinnox.com/docs/omnichannel-woztell

Taipei City, Taiwan

- Market research and product positioning- Pricing, cost estimation and quotation- Make product roadmap and software release plan- Produce the software specifications of web systems and mobile app- Lead the R&D team, designer and tester for the software product development, including resource allocation, issue clarification, bug tracking and schedule management- Product marketing, pre-sales demonstration and presentations- User trainings for end users, system integrators and internal support teams- As a contact window for customer issues[Projects]- Power management software: PowerPanel Enterprise- DCIM solution: CyberPower DCIM- Home IoT solution: SmartPlug mobile app (works with Alex and Google Assistant)

Taipei City, Taiwan

- Market research and competitor analysis- New features brainstorming and planning- Make the app release plan and publish app to Google Play- Gather and analyze user feedback to conduct insights of user needs- UI/ UX improvement- Outsourcing management[Projects]- ASUS Music- Audio Wizard- ASUS Theme

Taipei City, Taiwan

- Coordinate with HW, MFG and SW to ensure material readiness for each pilot run build- Customization requirement managements- Perform software ROM build and ensure the software is released on schedule- Collaborate with R&D on issue tracking and solution verification- FOTA (Firmware Over The Air) management[Projects]- HTC Sensation- HTC DROID DNA (Butterfly for Verizon)- HTC New One

Taoyuan County, Taiwan

- Develop automation tools for internal teams (Python)- Setup and maintain build code servers

Bachelor, Information Management

Activities and Societies: I took part in MIS Camp as a leader, in charge of arranging sites and equipments for all actives.

Bachelor'S Degree, Natural Sciences