Kindle by Amazon is one of the world’s first digital book reader (eReader).Responsibilities:• As a part of kindle team, I helped customers with queries related to the issues they encountered on their Kindle devices• Informed customers about various kindle devices available ranging from economic to premium ranges.• Helping customer to understand the concept of keeping their ebook library and accessibility.• Handling queries from Purchase to download.• Troubleshooting normal hiccups on various kindle devices.

Sales Advisor

Working for Comcast which is the second largest broadcasting and television company in the world.Part of their backend billing team-chat profile.Required to handle multiple chats at the same time to resolve customer queries regarding customer's billing issues through probing and additionally pitching for add on services while maintaining the AHT and quality parameters

Amazon is one of the reputed customer centric Organization. It has a very well defined and organized Email, Chat and voice process to handle customer daily needs and queries. Amazon music: Amazon provides one of the largest online library of songs on their site where customer can purchase and listen from.Responsibilities:• As a part of the Amazon Mp3 Team, my task was to handle customer queries through emails regarding their problems faced using Amazon Music site and library.• Handle issues related to the purchasing of Mp3's available on Amazon music library.• Providing troubleshooting steps in case of playback issues.• Informing them about the regular deals.• Supporting end to end queries related to Amazon music from purchase to download.