Responsible for working on the administration, maintenance and development of the company’s Salesforce based systems.1) Carrying out Salesforce administrative work such as data entry, list uploading, list cleansing, reports, etc.2) Customising the Salesforce platform to meet the company’s needs.3) Liaising closely with business analysts, project managers and developers in order to ensure that the Salesforce system is managed effectively.4) Creating and modifying reports and dashboards.5) Keeping abreast of new CRM technology & innovations.6) Maintaining clear lines of contact with all colleagues.7) Developing customised solutions to complex IT problems.8) Putting together Salesforce objects, fields, workflows, validation rules and profiles.9) Delivering Salesforce training to staff as required.10) Executing test plans.11) Handling specific Salesforce duties as assigned by senior managers.