Summy Domalin Email and Phone Number

Set tables, trays according to type of food ordered and the hotels service standards.• Performs opening and closing procedures established for the department.• Accurately records, pre-checks and picks-up all food and beverage orders.• Check in with guests to ensure satisfaction with each food course and/or beverages.• Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor.• Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.• Present physical and accurate check to guest and complete the payment process.• To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc.• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and also up sell alternatives.• Check with the guest regarding the satisfaction of the meal. • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.• Complete closing duties, including restocking items, turning off lights, etc.• Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.• Assist in carrying out scheduled inventories of products and operating equipment.• Ensure that the place of work and surrounding area is kept clean and organized at all times.• Ensure proper appearance and grooming while on duty.• Ensure communication between Kitchen, Order taker and service team members.• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.• Being knowledgeable to operate the hotels point of sales (POS) system, other order taking systems or hand held devices, inventory software etc.• To ensure a very good relationship between the Operations floor, the Kitchen & Front of the House.

As Cashier: Greetings customers.  Receive payment and present change to customers.  Handle cash transactions of Guests. Resolve guest complaints, guide them and provide relevant information. Keep reports of transactions. Ensure a balance of the register at the end of the shift or working period. Maintaining monthly, weekly and daily report of transactions. Manage the register, including all credit card and cash operations. Maintain clean and orderly checkout areas.  Does other work related.As Server: Assist with food preparation as required. Ensure food is served at the correct temperatures and portion size. Provide excellent customer service at all times. Provide customers with food and drinks as requested. Keep all shelves and fridges clean and fully stocked. Ensure that all areas are stocked and tidy to deliver a full service. Take note of any stock that needs ordering. Clean and wipe down machines at end of shift where applicable. Project a professional image to all internal and external customers by maintaining dress code and correct grooming Does other work related.

A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.

 Receiving, unpacking and preparing the merchandise for the selling floor and arranged the stocks chronologically to make the stocks conveniently available whenever required at the selling floor.  Processing of sales transaction of customer in the POS terminal. Ensures that mode of payment received are verified bills received are not fake before processing transaction checks credit card security features before processing transaction.  Greeted customers and determined their needs and wants. Maintained sales records for inventory control. Answered customers’ queries and concerns. Other work related.