Sumon Kumar Biswas
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Sumon Kumar Biswas Email & Phone Number

Deputy Manager, Service, Parts and Warranty, Aftersales Service at Anwar Group of Industries
Location: Dhaka, Bangladesh 7 work roles 3 schools
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Current company
Anwar Group of Industries
Role
Deputy Manager, Service, Parts and Warranty, Aftersales Service
Location
Dhaka, Bangladesh
Company size
1260 employees

Who is Sumon Kumar Biswas? Overview

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Sumon Kumar Biswas is listed as Deputy Manager, Service, Parts and Warranty, Aftersales Service at Anwar Group of Industries, a with 1260 employees, based in Dhaka, Bangladesh. AeroLeads shows a matched LinkedIn profile for Sumon Kumar Biswas.

Sumon Kumar Biswas previously worked as Deputy Manager, Service, Parts & Warranty, Aftersales Service at Anwar Group Of Industries and Assistant Manager, Parts & Warranty- Aftersales Service at Anwar Group Of Industries. Sumon Kumar Biswas holds B.Sc., Mechanical Engineering, Cgpa 3.63 Out Of 4 from Sonargaon University(Su).

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Email format at Anwar Group of Industries

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Anwar Group of Industries

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About Sumon Kumar Biswas

Career Summary: • Accomplished and dynamic professional with a robust track record in the automotive industry, currently excelling as a Deputy Manager in Service, Parts & Warranty at Anwar Group. • Proven expertise in leading a team and overseeing critical daily operations across service, parts, and warranty departments. • Demonstrates a strategic mindset with a history of pioneering system and process enhancements, driving operational efficiency and accuracy.Objective: To work as a senior leader in automotive aftersales, leveraging extensive experience in service, parts, and warranty management.Key Proficiencies: • Team Leadership• Process Improvement• Data Management• Inventory Control• Diagnostic Expertise• Customer Relations• Warranty Management• Training and Development• Operational Efficiency• Technical Expertise• Reporting and Analysis• Software ProficiencyJob Experience:Deputy Manager, Service, Parts & Warranty, Aftersales Service, Anwar Group (Jan’23 to till Now)Assistant Manager, Parts & Warranty- Aftersales Service (Dec’19 to Dec’22)Diagnosis & Technical Support for Peugeot & Volvo (Feb’18 to Sep’19)Parts & Warranty Administrator (Jun’15 to Jan’18)Service Engineer (Oct’14 to May’15)Service Technician (Feb’14 to Sep’14)Academic Qualification:• B.Sc. in Mechanical Engineering from Sonargaon University (SU) with CGPA 3.63 out of 4 in 2019. • Diploma in Engineering in Automobile Technology from MAWTS Institute of Technology with GPA 3.80 out of 5 in 2013.• SSC in Science from Kunduria P. N Secondary School with GPA 4.31 out of 5 in 2009.

Current workplace

Sumon Kumar Biswas's current company

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Anwar Group of Industries
Anwar Group Of Industries
Deputy Manager, Service, Parts and Warranty, Aftersales Service
Dhaka, BD
Website
anwargroup.net
Employees
1260
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7 roles

Sumon Kumar Biswas work experience

A career timeline built from the work history available for this profile.

Deputy Manager, Service, Parts & Warranty, Aftersales Service

Current
Anwar Group Of Industries

Dhaka, Bangladesh

• Leading a team of 40 personnel, overseeing daily operations in service, parts, & warranty departments• Spearheading the development of new systems & processes, transitioning from manual to online.• Introducing a comprehensive reporting and database system to streamline data management.• Managing stock levels, optimizing ordering processes, and maintaining 95% accuracy in operations.• Monitoring workshop activities: diagnostics, repairs, body shop work, & denting/painting processes.• Utilizing on-board and off-board diagnostic tools for troubleshooting and fault detection.• Handling customer complaints, ensuring timely and satisfactory resolutions.• Conducting development analysis, spare parts forecasting, & managing stock control & warehouse.• Managing warranty processing, claim submissions, and reconciliation with the principal.• Regularizing parts and warranty training for aftersales and sales teams.Achievements:• System Efficiency: Transitioned from manual to online systems, reducing processing time by 10%.• Operational Accuracy: Consistently maintaining a 95% accuracy rate, significantly reducing errors.• Customer Service: Serving over 35 customers daily, enhancing satisfaction and complaint resolution.• Process Optimization: Improved ordering processes, ensuring parts availability & reduced downtime.• Reporting Enhancement: Implemented a new reporting system, improving data management.• Warranty Management: Streamlined warranty processing, leading to timely claim submissions and improved principal relations.• Cost Efficiency: Optimized parts import budgets and stock management, resulting in cost savings.

Jan 2023 - Present
Team & coworkers

Colleagues at Anwar Group of Industries

Other employees you can reach at anwargroup.net. View company contacts for 1260 employees →

KZ Kazi Zakir Hossain Kazi Zakir Hossain Colleague at Anwar Group Of IndustriesDhaka, Bangladesh View → MA Md. Anwar Hossain Chowdhury Md. Anwar Hossain Chowdhury Colleague at Anwar Group Of IndustriesBangladesh View → MP Manager Palash Manager Palash Colleague at Anwar Group Of IndustriesBangladesh View → IM Ishaque Mia Ishaque Mia Colleague at Anwar Group Of IndustriesBangladesh View → MA Md Abdul Alim Md Abdul Alim Colleague at Anwar Group Of IndustriesDhaka, Bangladesh View → MS Md. Shaheen Alam Md. Shaheen Alam Colleague at Anwar Group Of IndustriesBangladesh View → TA Tanisha Akhtar Tanisha Akhtar Colleague at Anwar Group Of IndustriesNatore District, Rajshahi, Bangladesh View → MA Md. Anisur Rahman Md. Anisur Rahman Colleague at Anwar Group Of IndustriesBangladesh View → PR Pratama Raju Pratama Raju Colleague at Anwar Group Of IndustriesJakarta, Indonesia View → NA Nure Alam Nure Alam Colleague at Anwar Group Of IndustriesDhaka, Bangladesh View →
3 education records

Sumon Kumar Biswas education

B.Sc., Mechanical Engineering, Cgpa 3.63 Out Of 4

Sonargaon University(Su)

• B.Sc. in Mechanical Engineering from Sonargaon University (SU) with CGPA 3.63 out of 4 in 2019.

Diploma In Engineering, Automobile Technology, Gpa 3.80 Out Of 5

Mawts Institute Of Technology

• Diploma in Engineering in Automobile Technology from MAWTS Institute of Technology with GPA 3.80 out of 5 in 2013.

Ssc, Science, Gpa 4.31 Out Of 5

Kunduria P. N Secondary School

• SSC in Science from Kunduria P. N Secondary School with GPA 4.31 out of 5 in 2009.

FAQ

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What company does Sumon Kumar Biswas work for?

Sumon Kumar Biswas works for Anwar Group of Industries.

What is Sumon Kumar Biswas's role at Anwar Group of Industries?

Sumon Kumar Biswas is listed as Deputy Manager, Service, Parts and Warranty, Aftersales Service at Anwar Group of Industries.

Where is Sumon Kumar Biswas based?

Sumon Kumar Biswas is based in Dhaka, Bangladesh while working with Anwar Group of Industries.

What companies has Sumon Kumar Biswas worked for?

Sumon Kumar Biswas has worked for Anwar Group Of Industries.

Who are Sumon Kumar Biswas's colleagues at Anwar Group of Industries?

Sumon Kumar Biswas's colleagues at Anwar Group of Industries include Kazi Zakir Hossain, Md. Anwar Hossain Chowdhury, Manager Palash, Ishaque Mia, and Md Abdul Alim.

How can I contact Sumon Kumar Biswas?

You can use AeroLeads to view verified contact signals for Sumon Kumar Biswas at Anwar Group of Industries, including work email, phone, and LinkedIn data when available.

What schools did Sumon Kumar Biswas attend?

Sumon Kumar Biswas holds B.Sc., Mechanical Engineering, Cgpa 3.63 Out Of 4 from Sonargaon University(Su).

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