To be responsible for making outbound calls on a daily basis using data provided.To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.Handling Customers & their complaints.Feedback callings.Handling Appointments.

Answer calls professionally to provide necessary information about products and services, and obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.

Roles And Responsibilities Of a TelecallerInitiate outbound calls to potential customers to introduce and promote products/services.Conduct follow-up calls to nurture leads.Build rapport with potential customers.Identify potential leads through effective questioning and conversation.

Listening to customers' concerns and handling complaints and returns. Giving detailed explanations of services or products. Working with a sales team to create better methods to address customer complaints.