Sumukh Purohit Email and Phone Number

• Created clean datasets using complex SQL queries for artificial intelligence modelling in Contact Center environment helping intelligent pairing of caller and call center agent to maximize revenue/sale per call and helped to generate an incremental annual value of $50Mn for the client (US’s largest health insurer)• Developed and maintained end-to-end Data Pipeline for integration between client and Afiniti’s system - analyzed and formulated strategies to improve existing data processes and increase automation in loading, optimization, and processing• Implemented data integrity standards by configuring robust sensors to generate alerts to monitor daily production jobs, internal data transformation processes, and validate daily and historical data feeds. Built procedure and configured alert to monitor the performance of Afiniti’s AI models in production• Perform ad-hoc analysis – bias analysis to prove that Afiniti’s performance measurement is unbiased, client’s revenue projection and agent performance evaluation, and identifying opportunities to expand Afiniti’s scope in existing accounts

● Designed and rolled out call plans (target list for sales representative) for several US-based pharmaceutical companies and delivered key insights on field activity to client leadership● Played a pivotal role in setting up of Call Plan Target refinement systems on ZS proprietary activity planning tool● Operationalized processes for several recurring call plans to minimize manual intervention and ensured 100% error free deliverables post automation● Mentored several new members across SAS, call planning and best practices in the business

● Analyzed trends in parameters of the Transformers Main Drying process, and recommended a change that resulted in a saving of 374 machine and man hours, equivalent to INR 2.8 million. Presented these findings and results in the company's monthly success story meeting● Mapped manufacturing processes related to Transformer drying and oil filing, defined working instructions and standardized working procedures of post assembly operations on transformers.● Standardized the tools handling system and the insulation trolley handling system based on ergonomics.