Head of the Aftermarket operations in North America. Responsible for overall performance of HL Mando’s North America Aftermarket Operations. Lead, coach, and develop team members to achieve their full potential. Maintain and direct the business’s daily operations, including coordinating with Sales & Marketing, Products & Technology and Operations Departments. Report to both regional and HQ CEOs about the company’s weekly operations, as well as developments to business operations strategy, or other company goals and objectives. Optimize processes and protocols within the teams to drive efficiency and effectiveness. Develop and implement operational policies to align with company objectives. Handle budgetary planning and cost management. Ensure compliance with legal and business ethics standards.** Brought Product Information Management to in-house for better management** Revamped Mando Aftermarket North America website** Penetration into collision segment with ADAS products in 2021** Formation of Product & Technology Department in 2022

Responsible for overall performance of the product lines. Expands opportunities for business growth through new product development, program expansion and new markets & channels. Prepares reports and makes recommendations on new products. Coordinates selection of new vendors. Monitors and directs vendors’ activities for development of new products. Develops catalogs, electronic cataloging data, inventory planning, packaging, technical inserts and pricing, including annual sales planning activities. Performs warranty analysis to monitor and to make improvements on existing products. Resolves quality issues with customers and vendors. Manages pricing structures for customers and products.**Implemented additional layer of QC for new products developments and warranty returned items recovery, evaluation & disposal.

Worked directly with owner of the company (right hand man). Maintained customers and developed new customers. Maintained and planned inventory for optimum business operations. Developed and certified new vendors for procurement. Developed new alternators and starters for aftermarket. Performed warranty analysis to monitor and to make improvements on existing products. Resolved quality issues with customers and vendors. ** Began supplying starters to OES customers in 2003 (first time in company history).** Brought all of remanufacturing productions to in-house for better quality control and delivery time.

Managed and responsible for day-to-day operations. Maintained and planned proper inventory for timely deliveries to customers. Visited customers on regular basis to maintain good business relationships. Coordinated a monthly remanufacturing production for aftermarket operation. Coordinated the development of new aftermarket products with engineering department. Prepared monthly and annual operations reports. ** Saved over $23,000 of material cost in 1996 for production of one particular alternator by procuring the component parts directly from manufacturers in Taiwan.