Brand And Operational Lead
Lorna Ferns
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Sunaja Menon Email & Phone Number
Brand and Operational Lead
at
Lorna Ferns
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✓ Verified July 2026
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Profile completeness 86%
Who is Sunaja Menon? Overview
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Quick answer
Sunaja Menon is listed as Brand and Operational Lead at Lorna Ferns, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Sunaja Menon.
Sunaja Menon previously worked as Senior Product Manager at Paymate and Risk and Fraud Management at Paymate. Sunaja Menon holds Mumbai University, Bcom from Don Bosco High School.
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Lorna Ferns
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Profile bio
About Sunaja Menon
With over 13 years of dedicated service at PayMate India, I've cultivated a versatile skill set across various domains within the organization. Beginning my journey in the Retail team, I honed my abilities in sales and customer engagement, laying a strong foundation for my subsequent roles.Transitioning into the role of MIS Executive, I took on the responsibility of generating insightful reports, facilitating seamless operations, and fostering effective communication across multiple teams. This multifaceted experience equipped me with a comprehensive understanding of the intricacies involved in managing operational workflows.My passion for innovation and strategic thinking led me to venture into the dynamic realm of product management. As a Product Manager, I collaborated closely with cross-functional teams to conceptualize and deliver solutions that addressed market needs and exceeded customer expectations.Currently serving as a Senior Product Manager, I leverage my extensive industry knowledge and leadership skills to drive product development initiatives and steer the company towards continued success. My journey at PayMate has been characterized by continuous growth, adaptability, and a relentless pursuit of excellence.
Current workplace
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6 roles
Sunaja Menon work experience
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Senior Product Manager
Innovative and results-driven Product Manager with over 7 years of experience in the fintech industry. Proven track record of successfully managing product lifecycles, from ideation to launch, and driving user-centric solutions. Adept at leading cross-functional teams, analyzing market trends, and developing strategic plans to enhance product performance and achieve business objectives. Rolled out PayMate product in international geographies like Australia, Singapore, Malaysia, UAE, Oman. - Spearheaded the development and launch of a new mobile payment platform, increasing user engagement.- Created product documents and wireframes.- Led the product development lifecycle from concept to launch, ensuring alignment with business goals and customer needs.- Conducted market research to stay competitive- Interacted with multiple teams. Collaborated with cross-functional teams including engineering, marketing, and sales to define product requirements and roadmaps.- Coordinated with teams to ensure on-time feature roll-outs- Developed features based on customers' needs- Managed the product backlog, prioritizing features and improvements based on customer feedback and strategic objectives.- Tracked and analyzed product performance metrics, using insights to drive continuous improvement.
Risk And Fraud Management
My role in the Risk and Fraud Department involved identifying and reporting fraudulent transactions, implementing checks to secure transactions, and ensuring scrutiny of the transaction process. I also monitored transactions of high-value enterprise customers.- Recorded and verified IP addresses- Identified, traced, and reported fraudulent transaction attempts- Instituted checks and balances to monitor transactions- Monitored transactions of high-value enterprise customers- Successfully traced and reported fraudulent transactions.- Enhanced security of company's transaction process
Jan 2015 - Jan 2017
Management Information System Executive
Switching to MIS Team honed my understanding of PayMate’s product and B2B/B2C concepts. My key tasks included creating detailed reports for sales and management, extracting data from multiple sources to create insightful reports, and automating some reports to decrease manual errors.- Analyses sales, gross profit, payout and net profit- Produced multiple departmental reports- Automated few of routine reports
Jan 2011 - Jan 2015
Retail Sales Executive
My role in the retail team required me to coordinate with sales teams across multiple regions and assist them with operational and finance related issues. I also generated client leads and ensured smooth communication between the team and the clients, coordinated with multiple regions sales teams.
Jan 2010 - Jan 2011
Customer Care Executive
As a Customer Care Executive I was responsible for interacting with customers in planning their holiday itineraries and coordinating with local tour guides to get the best deals for customers.- Assisted customers in planning holiday itineraries- Maintained customer rapport- Negotiated deals with local tourist guides
Jan 2008 - Jan 2010
1 education record
Sunaja Menon education
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Don Bosco High School
FAQ
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What company does Sunaja Menon work for?
Sunaja Menon works for Lorna Ferns.
What is Sunaja Menon's role at Lorna Ferns?
Sunaja Menon is listed as Brand and Operational Lead at Lorna Ferns.
Where is Sunaja Menon based?
Sunaja Menon is based in Mumbai, Maharashtra, India while working with Lorna Ferns.
What companies has Sunaja Menon worked for?
Sunaja Menon has worked for Lorna Ferns, Paymate, and Country Club.
How can I contact Sunaja Menon?
You can use AeroLeads to view verified contact signals for Sunaja Menon at Lorna Ferns, including work email, phone, and LinkedIn data when available.
What schools did Sunaja Menon attend?
Sunaja Menon holds Mumbai University, Bcom from Don Bosco High School.
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