Sunanda B Email & Phone Number

New Delhi, Dl, In

Noida

Bangalore Karnataka

Bangalore

• Responsible for collecting the capacity and availability requirements of new and changed IT services and develop and maintain a forward-looking plan approximately 1 year for every service/tower• Review capacity and availability plan and preparing Predictive analysis from the past trend• Prepare monthly reports, compare the data with historical trends, perform analysis and share the detailed reports to the respective technical groups to proactively identify and manage service… Show more • Responsible for collecting the capacity and availability requirements of new and changed IT services and develop and maintain a forward-looking plan approximately 1 year for every service/tower• Review capacity and availability plan and preparing Predictive analysis from the past trend• Prepare monthly reports, compare the data with historical trends, perform analysis and share the detailed reports to the respective technical groups to proactively identify and manage service improvements and provide appropriate solutions that meet the customer requirements. This is also an input to the capacity plan.Prepare capacity forecast for the entire estate using customer inputs, projects in pipeline and approximate assumptions and share it to the finance team for procurement.• Preparing Weekly & Monthly Availability, Reliability(MTBF) & Maintainability(MTTR) report for Critical Applications, Sites & Services• Providing inputs to SLM team for Calculating service credit for the Cis missing availability target as per the contract based on the OLA/SLA & KPI measurement• Providing all the gaps, Cis missing availability target, List of Cis crossed CPU, Memory, Disk space utilization threshold, Exception report to the Monthly Operations Review (MOR) meeting.• Reviewing the impact due to the planned changes (Normal & Expedited changes)• Trend of monthly planned changes & their downtime to reduce the impact on the services. (Considering Emergency change outages as unplanned)• Trend of frequent reboots of Cis, job run through incident & change references.• Participating CAB/CCB for the Availability & capacity related change approval• Ensuring Every Reactive Availability & capacity incident has the Proactive alerts as per the defined threshold. • Trend of all Proactive Alerts (Events). Focusing on Reduction of Repetitive Proactive events. Show less

1.IT Capacity Analyst and Planner2.Optimization of H/W requirement as and when required.3.Keeping the track of traffic trends and forecasting hardware requirement and projections of traffic of application.4.Utilize the performance data for analysis and to understand the current pattern of the application and infrastructure behaviour to maintain a plan that is able to meet the business requirement and service levels.5.Work with operationsTeam to understand Business Critical… Show more 1.IT Capacity Analyst and Planner2.Optimization of H/W requirement as and when required.3.Keeping the track of traffic trends and forecasting hardware requirement and projections of traffic of application.4.Utilize the performance data for analysis and to understand the current pattern of the application and infrastructure behaviour to maintain a plan that is able to meet the business requirement and service levels.5.Work with operationsTeam to understand Business Critical Application’s capacity requirement.6.Work with operatiions team to ensure All Business Critical Application's CPU & Memory Utilization Reports are available in monitoring tool.7.Collect, Monitor & Analyse CPU and Memory utilization for All Business Critical Applications Utilization the various Monitoring Tools deployed.8.Monitoring CPU and Memory utilization data and sending alerts to respective team and following up until findings are received and taking required action accordingly.Co-Ordinate with Application teams for requirement gathering.9.Schedule & Co-ordinate monthly and quarterly meetings with all Stake Holders as per process requirement.10. Preparing and publishing monthly capacity plan dashboards, KPI Score11.Process Improvement Handling: Maintaining and updating process/documents as per Process /Customer requirement12.Audit Handling: Provide required details and documents for Audit.13.Quarterly Capacity Projections: Submitting Quarterly Capacity requirement forecast to customer. Show less

Bachelor Of Technology (B.Tech.), Information Technology

Education record